Richard Reeves
Nocona,TX
Summary
At Eberl Claims Service, My leadership in training new adjusters and expertise in the claims process and policies significantly contributed to our team's success. Known for exceptional customer service and caseload management, I hold 26 adjuster licenses, showcasing my dedication and versatile skill set in the insurance industry.
Experienced with conducting thorough claim investigations and accurate assessments. Utilized critical thinking to resolve complex claims efficiently and fairly. Knowledge of industry regulations and procedures ensures compliance and integrity in all actions.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Experienced in managing a team of up to 15 adjusters at a time, daily claims, liability claims, complex claims, total loss, property claims, weather claims, field, and desk.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Independent Insurance Adjuster
Eberl Claims Service
12.2015 - Current
- Improved claim processing efficiency by conducting thorough investigations and timely documentation of property damage.
- Managed and trained new adjusters, sharing best practices for efficient case management and successful claim resolutions.
- Increased claims resolution speed by effectively negotiating settlements with policyholders or their representatives within established authority limits.
- Managed sensitive situations with empathy while maintaining professional boundaries during interactions with distraught policyholders.
- Managed a large caseload, prioritizing tasks to ensure timely completion and accurate settlement of claims.
- Maintained updated knowledge of insurance policies, regulations, and industry trends for effective claim handling.
- Conducted site visits to assess the extent of damage and accurately estimate repair costs for proper settlement calculations based upon industry standard guidelines applicable within respective jurisdictional areas where licensed as an Independent Insurance Adjuster
- Utilized advanced software tools to efficiently manage claims workload, track progress, and generate detailed reports on overall performance metrics.
- Developed strong rapport with clients by consistently providing excellent service throughout the claims process.
- Prepared summaries of damage, payments, and policy coverage.
Education
Texas Tech University
Skills
- Claims investigation
- Damage assessment
- Customer service
- Multitasking and organization
- Team collaboration and leadership
- Caseload management
- 26 active adjuster licenses for multiple states
- Xactamate, CCC One, and Audatex knowledge
- Automobile claims specialist
- Property adjusting
- Insurance policy knowledge
- Decision-making skills
Certification
- Licensed Independent Insurance Adjuster – Texas - Home State
- 25 Non-Residential Independent Adjuster Licenses in multiple states
Timeline
Independent Insurance Adjuster
Eberl Claims Service
12.2015 - Current
Texas Tech University
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