Management training professional with extensive leadership experience in staff development, process and productivity improvements, and performance management.
Overview
18
18
years of professional experience
Work History
Training General Manager
Wawa Food Markets
12.2010 - 01.2022
Led team of supervisors and managers in the daily operations of a 24/7 retail and food service operation.
Conducted all aspects of management training; supported the development of store associates, store management teams, and specific trainings for other managers in the assigned corporate region.
Drove sales and profit growth through analysis of income statements and appropriate budgeting of labor hours and inventory levels.
Responsible for entire customer experience and ensured compliance to corporate and governmental standards.
Minimized shrink and spoilage numbers.
Taught Customer Service classes at Wawa University.
Hired as CGL, or College Graduate Leader, and held every position of management in pursuit of Training General Manager title.
Practice Manager
Philadelphia Animal Specialty & Emergency
02.2022 - 12.2022
Wrote policies for start-up veterinary hospital's handbook including policies on Time and Attendance, Disciplinary Action, Paid Time Off, Holiday Time, Paid Parental Leave, etc.
Managed payroll, medical, dental, vision, and 401(k) benefits.
Developed and managed department managers for each medical service.
Recruited and built teams for each medical service, growing total staff by 25%.
Responded to and resolved client concerns.
Contractor
Robert Half Talent Solutions
09.2023 - Current
Ambassador at Natural Foods Expo East 2023
Inventory Specialist for Proviti- Smart Care MBS
Ambassador
Celsius Furniture Group, Inc.
10.2023 - Current
Contracted to support travel and other logistics for various events.
Coach
South Jersey Rowing Club/Cooper Rowing Club
04.2007 - Current
Rowing coach
Rowing Director 2015-2018
Board Member 2015-2018
Education
Bachelor of Arts - International Relations
Boston University
Boston, MA
09.2010
Skills
Operations Management
Leadership Development
Recruiting and Staffing
Employee Engagement
Team Building
Training Oversight
Budget Management
Payroll and Scheduling
Customer Service
Inventory Control
Classroom Instruction
Sales and Profit Growth
Timeline
Ambassador
Celsius Furniture Group, Inc.
10.2023 - Current
Contractor
Robert Half Talent Solutions
09.2023 - Current
Practice Manager
Philadelphia Animal Specialty & Emergency
02.2022 - 12.2022
Training General Manager
Wawa Food Markets
12.2010 - 01.2022
Coach
South Jersey Rowing Club/Cooper Rowing Club
04.2007 - Current
Bachelor of Arts - International Relations
Boston University
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