Richard Rivas
San Jose,CA
Summary
I am a Recent graduate with excellent research, technical, and problem-solving skills with a job history of meeting a company's needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization.
Overview
6
6
years of professional experience
Work History
Restaurant Floor Manager and Server
Aqui
10.2019 - 05.2022
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Led and directed team members on effective methods, operations, and procedures.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Concessions Worker
Cinemark Theaters
07.2018 - 09.2019
- Worked with team to provide stellar service during busy periods and meet customer demands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained clean, organized workspace according to operational standards.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Consistently provided friendly service to promote better customer engagement.
Sales Associate
Target
10.2016 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Bachelor of Arts - Finance
San Jose State University
San Jose, CA05.2023
Associate of Arts - Business Administration
West Valley College
Saratoga, CA05.2019
High School Diploma -
Santa Teresa High School
San Jose, CA05.2015
Skills
Department Management
Point of Sale Systems
Patron Satisfaction
Policy Enforcement
Team collaboration/ leadership
Sales Development
Verbal and Written Communication
Spanish: Basic proficiency in speaking and understanding
Problem-Solving and Decision-Making
Proficient in Microsoft Office Suite
- Regulatory Compliance
- Training and Development
Timeline
Restaurant Floor Manager and Server
Aqui
10.2019 - 05.2022
Concessions Worker
Cinemark Theaters
07.2018 - 09.2019
Sales Associate
Target
10.2016 - 06.2018
Bachelor of Arts - Finance
San Jose State University
Associate of Arts - Business Administration
West Valley College
High School Diploma -
Santa Teresa High School
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