Richard Robinson
Hartford,CT
Summary
Dynamic leader with a proven track record in community outreach and customer service excellence, notably at SEIU 1199. Expert in event coordination and public speaking, I excel in recruitment strategies and problem-solving, significantly enhancing engagement and satisfaction. Skilled in fostering team unity and driving initiatives forward,
My approach consistently delivers impactful results. Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals.
I'm a Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Community Organizer
SEIU 1199- Service Employees International Union
77 Huyshope Ave, Hartford, CT 06106
07.2015 - 05.2017
- Built strong bonds with local cultural organizations by respecting unique differences and specific societal norms.
- Collaborated with community organizations in other regions to support state-wide and national outreach initiatives.
- Coordinated and implemented numerous meetings, forums and community events.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Wrote and distributed informational papers, gave out representative contact information and educated community members about specific issues.
- Spoke at public events, evangelizing for organizational goals and interests.
- Recruited and managed volunteer teams.
- Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
- Canvassed areas to increase support and raise funds.
- Conducted meetings with clergy, community leaders and organizational ally leadership.
- Enhanced public awareness of community needs through effective social media campaigns and outreach efforts.
Porter/Customer Service Cashier
Burger King
70 Airport Rd, Hartford, CT 06114
10.2014 - 08.2015
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
- Performed cleaning and maintenance duties as directed.
- Maintained building exteriors for professional, clean presentation standards.
- Completed sweeping, mopping, and window-cleaning.
- Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Met customer service goals and exceeded customer expectations.
Supervisor/Customer Service Cashier
Panera Bread
3120 Berlin Tpke, Newington, CT 06111
09.2010 - 02.2012
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
Cashier Team Lead
Rite Aid
315 Franklin Ave, Hartford, Connecticut
11.2002 - 08.2003
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Facilitated and logged store opening, closing, and shift changes.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Lifted up to 65 pounds at once and used forklift to move heavier loads.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
Education
CNA/PCA CERTIFICATION/ TRAINING - Health Aide
Capitol Community College
950 Main Street Hartford CT 06103 09.2015
High School Diploma -
Wethersfield High School
Wethersfield, CT06.2004
Skills
- Workshop Organization
- Issue awareness
- Data Collection
- Public Speaking
- Recruitment expertise
- Recruitment Strategies
- Event Coordination
- Canvassing
- Community Outreach
- Human Resources
- Customer Relations
- Customer Service
- Problem-Solving
- Excellent time management skills
- Team Building and Leadership
- Quality Assurance
- Deadline-oriented
Timeline
Community Organizer
SEIU 1199- Service Employees International Union
07.2015 - 05.2017
Porter/Customer Service Cashier
Burger King
10.2014 - 08.2015
Supervisor/Customer Service Cashier
Panera Bread
09.2010 - 02.2012
Cashier Team Lead
Rite Aid
11.2002 - 08.2003
CNA/PCA CERTIFICATION/ TRAINING - Health Aide
Capitol Community College
High School Diploma -
Wethersfield High School