RICHARD ROBINSON
Las Vegas,NV
Summary
I am a versatile worker, highly skilled in planning routes and managing transportation logistics to meet strict delivery timeframes while maintaining exceptional customer service and satisfaction standards. I possess in-depth knowledge of specialized transportation equipment and am proficient in operating a variety of heavy machinery to perform stacking, lifting, and moving tasks efficiently. I thrive in high-speed industrial environments and excel at collaborating with individuals from diverse backgrounds and personalities. Dedicated to continuous learning, I am always eager to acquire new skills and trades.
Overview
8
8
years of professional experience
Work History
Night Auditor
Circa Casino & Resort
Las Vegas, NV
01.2025 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
Front Desk Representative
Mgm Resort and Casino
Las Vegas, NV
09.2023 - 12.2024
- Greet and welcome guests in a warm and professional manner.
- Manage check-ins, check-outs, and reservations efficiently using hotel booking systems.
- Handle guest inquiries, complaints, and requests promptly to ensure satisfaction.
- Process payments, issue room keys, and maintain accurate records of guest transactions.
- Coordinate with housekeeping and maintenance staff to ensure guest requests are fulfilled.
- Provide information about hotel services, local attractions, and dining options.
- Maintain a clean and organized front desk area while adhering to hotel policies and procedures.
Lift Truck Operator
Smiths Distribution Warehouse
Las Vegas, NV
03.2019 - 09.2023
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Moved levers or controls to operate forklifts, lifting beams with swivel-hooks and hoists to transport and load materials.
- Communicated with floor managers to determine merchandise placement.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Training Manager
Smiths Distribution Warehouse
Las Vegas
03.2017 - 12.2022
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Managed new employee orientation training process for more than 100 employees each year.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Casino Porter
Four Queens Casino
Las Vegas, NV
11.2018 - 03.2020
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Used vacuum and shampooers to clean carpeted areas in offices.
Education
High School Diploma - undefined
Plantation High School
Plantation, FL08.2008
Skills
- Inventory Counts
- Vehicle Transport
- Performing Routine Maintenance
- OSHA Standards
- Project Management
- Leadership Training
- Administrative Duties
- Shipment Processing
- Logistics Training
- Front desk operations
Timeline
Night Auditor
Circa Casino & Resort
01.2025 - Current
Front Desk Representative
Mgm Resort and Casino
09.2023 - 12.2024
Lift Truck Operator
Smiths Distribution Warehouse
03.2019 - 09.2023
Casino Porter
Four Queens Casino
11.2018 - 03.2020
Training Manager
Smiths Distribution Warehouse
03.2017 - 12.2022
High School Diploma - undefined
Plantation High School