Richard Roblero
Gastonia,NC
Summary
Developed strong communication and interpersonal skills in fast-paced customer service environment. Demonstrated ability to manage multiple tasks and provide exceptional service to guests. Seeking to transition into new field where these skills can be effectively utilized and expanded.
Overview
2
2
years of professional experience
Work History
Front of House Employee
Viva Chicken
07.2025 - Current
- Collaborated with team members to optimize workflow during peak hours.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Trained new staff on service protocols and menu knowledge for efficient onboarding.
- Resolved customer inquiries and complaints promptly, fostering positive experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
Passenger Service Agent
Prospect Airport Services
10.2023 - 08.2024
- Assisted passengers with check-in processes and baggage handling to ensure timely departures.
- Provided information on flight schedules, boarding procedures, and airport facilities to enhance passenger experience.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
Education
Associate of Science - Health Information Management
Gaston College
Dallas, NC12-2027
High School Diploma -
Ashbrook High School
Gastonia, NC05-2025
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Multitasking and organization
- Positive demeanor
Languages
Spanish
Native or Bilingual
Timeline
Front of House Employee
Viva Chicken
07.2025 - Current
Passenger Service Agent
Prospect Airport Services
10.2023 - 08.2024
Associate of Science - Health Information Management
Gaston College
High School Diploma -
Ashbrook High School