Richard Rodriguez
San Diego,and
Summary
Accomplished Sales Manager offering 4 years of experience developing and maximizing telecommunication sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Community Solutions Sales Lead
Spectrum
11.2021 - Current
- Oversaw team of 10-14 agents focused on sales calls towards large bulk properties e.g. luxury apartment communities, assisted senior living, military and college campuses
- Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.
Retail Integration Specialist
T-Mobile
02.2020 - 04.2021
- Supervising several stores to assist new hires and train them amidst new company leadership
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Sales Representative/Call Center Representative
T-Mobile
01.2015 - 01.2019
- Adapted and executed the same professional industry knowledge in a new virtual environment by engaging with new & potential customers online and over the phone
- Solved customer pain points by providing technical assistance remotely as well as follow-up procedures
- Worked to win together by openly and effectively partnering with others across the organization to collectively drive successful outcomes regarding personal and team-based performances
- Competitive sales with focus on closing customer account activations
- Expanding sales beyond retail customers by targeting businesses with 10 or more employees
- Leveraged competitive features and benefits of plan packages and smartphones tailor made to customers
- Fostered a fun, engaging, and team driven ambitious spirit with colleagues
Education
De Anza College
2025
High School Diploma -
Apollo High School
San Jose, CA05.2012
Skills
- Leadership
- Communication Skills
- Interdepartmental Collaboration
- Adaptability
- Effective Time Management
- Customer Relationship Management
- Project Organization
Timeline
Community Solutions Sales Lead
Spectrum
11.2021 - Current
Retail Integration Specialist
T-Mobile
02.2020 - 04.2021
Sales Representative/Call Center Representative
T-Mobile
01.2015 - 01.2019
De Anza College
High School Diploma -
Apollo High School