Richard Rodriguez
Miami,FL
Summary
Dedicated Analyst with a proven track record in financial analysis and business insight generation. Proficient in leveraging financial data to support decision-making and forecast future outcomes accurately. Adept at evaluating financial health, providing key KPI analysis, and creating internal reports to drive strategic decisions. Skilled in optimizing assets, investments, and progression opportunities through collaboration and efficient budgeting.
Overview
12
12
years of professional experience
Work History
Revenue Management Analyst
Royal Carribean Group
01.2024 - Current
- Maximized revenue by implementing data-driven pricing strategies and optimizing inventory allocation.
- Identified opportunities for revenue growth through detailed market analysis and competitor benchmarking.
- Developed and maintained accurate demand forecasts, which contributed to more informed decision-making and enhanced revenue performance.
- Conducted in-depth analyses of historical booking patterns, enabling a more accurate understanding of future demand trends and their implications on revenue generation.
- Collaborated with cross-functional teams to develop promotional strategies that drove incremental revenue gains.
Revenue Analyst
Ennismore
01.2023 - 01.2024
- Evaluated the financial health of the department, conducting comprehensive financial analyses.
- Supplied critical financial analysis and reports on key KPIs, providing actionable insights.
- Created internal reports to support leadership's decision-making, facilitating strategic planning.
- Identified optimization opportunities for assets, investments, and progression opportunities.
- Collaborated closely with other departments to prepare accurate budgets and forecast financial performance.
Reservation Operations Manager
Ennismore
04.2020 - 01.2023
- Managed a team of 25 reservation agents, providing leadership, guidance, and support to optimize productivity.
- Recruit, train, and coach call center agents, fostering a high-performing and motivated team. Set performance goals, monitor performance metrics, and provide regular performance evaluations.
- Developed and maintained service level agreements and key performance indicators to ensure customer satisfaction targets are met or exceeded.
- Utilized call center technologies like inContact, Location Logic, Celopay, and Oracle . Optimized the use of these systems to enhance call routing and improve overall workflow.
- Generate and analyze call center performance reports, including call volume, average handling time, first call resolution, and customer satisfaction metrics. Utilized data insights to identify trends and make improvements.
Reservation Operations Supervisor
Ennismore
06.2019 - 04.2020
- Supervise the day-to-day operations of the reservation department, ensuring efficient and smooth operations. Supervise a team of 20 reservation agents, providing guidance and support to optimize performance and achieve department goals.
- Utilize industry-leading reservation software and tools to handle reservations, monitor availability, and manage booking processes. Experience with Synxis, TARS, Opera, and Onyx.
- Foster a customer-centric culture within the reservation department. Providing exceptional service, resolving customer inquiries, and handling challenging situations.
- Identify training needs and develop comprehensive training programs for reservation agents. Conduct regular training sessions to enhance knowledge and skills, keeping the team updated on industry trends, product offerings, and best practices.
- Coordinate with various departments, including front office, sales, and finance, to ensure smooth communication and collaboration.
Financial Services Representative
TD Bank
09.2015 - 06.2019
- Conduct comprehensive financial needs assessments to identify and understand customers' financial goals and recommend appropriate banking products and services.
- Open new customer accounts, including checking, savings, certificates of deposit (CDs), and individual retirement accounts (IRAs), ensuring compliance with regulatory requirements.
- Process customer transactions, such as deposits, withdrawals, loan payments, and fund transfers, while maintaining accuracy and adhering to bank policies and procedures.
- Actively promote and cross-sell banking products and services, including credit cards, loans, lines of credit, and investment products, to meet or exceed sales targets.
- Evaluate loan applications, review creditworthiness, and assist customers in completing loan documentation, facilitating loan approvals, and disbursements.
Sales Solutions Specialist
Verizon Wireless
06.2012 - 08.2015
- Provide exceptional customer service by assisting customers in selecting cell phone devices, accessories, and service plans that best suit their needs and preferences.
- Engage with customers in a consultative manner, actively listening to their requirements and answering product-related questions.
- Conduct product demonstrations and educate customers on the features, functionality, and benefits of different cell phone models and accessories.
- Acted as inside sales representative through cold calling and pursuing qualified leads, opening over 50 accounts per month.
- Meet or exceeded assigned sales targets and key performance indicators, including revenue targets, attachment rates, and customer satisfaction scores.
Education
MBA - Business Administration
Florida International University
Miami, FL08.2023
Master of Science - Finance
Florida International University
Miami, FL08.2023
Bachelor of Arts - Recreational Therapy
Florida International University
Miami, FL05.2020
Associate of Arts - Pre-Physical Therapy
Miami Dade College
Miami. FL05.2016
Skills
- Microsoft Excel proficiency
- Market Trend Analysis
- Competitive Analysis
- Pricing Strategy Development
- Power BI
- Data Interpretation
- Financial Management
- Key Performance Indicators
- Statistical modeling
- Tableau Software
Timeline
Revenue Management Analyst
Royal Carribean Group
01.2024 - Current
Revenue Analyst
Ennismore
01.2023 - 01.2024
Reservation Operations Manager
Ennismore
04.2020 - 01.2023
Reservation Operations Supervisor
Ennismore
06.2019 - 04.2020
Financial Services Representative
TD Bank
09.2015 - 06.2019
Sales Solutions Specialist
Verizon Wireless
06.2012 - 08.2015
MBA - Business Administration
Florida International University
Master of Science - Finance
Florida International University
Bachelor of Arts - Recreational Therapy
Florida International University
Associate of Arts - Pre-Physical Therapy
Miami Dade College
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