Richard R Olson
Winter Haven
Summary
Efficient professional with 18+ years of experience in the guest services industry, high end retail, showroom and box office venues. Talented and creative, hardworking and able to hold more than 1 job, I seek new adventures and can handle tasks and assignments as well new challenges successfully.
Overview
33
33
years of professional experience
Work History
TEST VEHICLE DRIVER
KETT Enginering
Van Nuys, CA
09.2020 - Current
- Required minimal oversight to complete job tasks, meeting all deadlines and goals
- Kept work area organized and clutter-free
- Addressed concerns quickly to avoid lasting issues
- Monitored processes and recommended methods for improvement
- Completed all assigned tasks prior to shift end
- Volunteered for and tackled new assignments and tasks to ease staff member burden
- Followed established guidelines and procedures
- Maintained good working relationship with co-workers and management
- Past projects included working with Lexus, Toyota, Nissan, and Honda collecting data for ADAS
- Worked with Tesla for thermal testing and self driving in the Model Y, Model 3 and with the CYBERTRUCK (prior to public release) for winter testing, and spring testing after release.
SHOWROOM ATTENDANT
Bellagio Resort Las Vegas
Las Vegas, NV
07.2014 - 03.2020
- Helped patrons locate assigned or available seating, lighting path when necessary
- Collected admissions tickets, verifying their accuracy and authenticity before allowing guests to enter the facility
- Directed smooth responses to range of medical and security-related emergencies
- Guided patrons to exits or provided directions to locations outside of theater
- Worked with team of Ushers to assist ADA guests and secure seat locations for sold out performances
- Train new hire associates
- Received Employee of the Year recognition 2015
BOX OFFICE ASSOCIATE
A.E.G. Live at The Colosseum at Caesars Palace
Las Vegas, NV
05.2005 - 07.2019
- Assist guests with booking shows for the 4,000 seat Colosseum providing education to the guests requiring product product knowledge and services provided at the venue
- Assist in resolving guest complaints regarding unexpected venue and broker issues in an efficient and professional manner to ensure ultimate guest satisfaction
- Balancing daily sales working with cash, credit cards, room charges, and casino comps
- Proficient in working with Ticketmaster, Outbox, and Archtics ticketing systems
ASSISTANT VISUAL DIRECTOR
Saks Fifth Avenue
Las Vegas, NV
09.2002 - 03.2014
- Implemented company visual merchandising through floor planning and arrangement, floral design, store window design, weekly cosmetic promotions and store wide seasonal changes
- Volunteered for and tackled new assignments and tasks to ease staff member burden
- Received Employee of the Year recognition 2013
VISUAL DIRECTOR (MANAGER)
Robinson's-May Department Store
Henderson, NV
02.1992 - 09.2002
- Responsible for maintenance of visual props, fixture placement, lettering, weekly cosmetic promotional set-ups, coordinating special events, and visual enhancements of store for all Seasonal and Holiday events
- Oversaw high volume of fast-paced work, including managing the schedule and budget for each project
- Decided which style, size of type and graphics would best meet objectives of particular piece of visual media
- Supported store management with consistent maintenance and updates of corporate directives
- Assisted team members and managers with tasks to maintain productivity and meet project milestones
- Finished all tasks and job duties, adhering to deadlines to avoid delays
- Addressed concerns quickly to avoid lasting issues
Education
HIGH SCHOOL DIPLOMA -
Thousand Oaks High School
Thousand Oaks, CASkills
- Creative thinking
- Planning
- Educate the sales staff
- Multitasking
- Customer relations
- Customer service
- Staff supervision
- Strategic planning
- Troubleshoot service issues
- Teamwork
Timeline
TEST VEHICLE DRIVER
KETT Enginering
09.2020 - Current
SHOWROOM ATTENDANT
Bellagio Resort Las Vegas
07.2014 - 03.2020
BOX OFFICE ASSOCIATE
A.E.G. Live at The Colosseum at Caesars Palace
05.2005 - 07.2019
ASSISTANT VISUAL DIRECTOR
Saks Fifth Avenue
09.2002 - 03.2014
VISUAL DIRECTOR (MANAGER)
Robinson's-May Department Store
02.1992 - 09.2002
HIGH SCHOOL DIPLOMA -
Thousand Oaks High School