Richard R Olson
Winter Haven
Summary
Efficient professional with 18+ years of experience in the guest services industry, high end retail, showroom and box office venues. Talented and creative, hardworking and able to hold more than 1 job, I seek new adventures and can handle tasks and assignments as well new challenges successfully.
Overview
33
33
years of professional experience
Work History
TEST VEHICLE DRIVER
KETT Enginering
09.2020 - Current
- Required minimal oversight to complete job tasks, meeting all deadlines and goals
- Kept work area organized and clutter-free
- Addressed concerns quickly to avoid lasting issues
- Monitored processes and recommended methods for improvement
- Completed all assigned tasks prior to shift end
- Volunteered for and tackled new assignments and tasks to ease staff member burden
- Followed established guidelines and procedures
- Maintained good working relationship with co-workers and management
- Past projects included working with Lexus, Toyota, Nissan, and Honda collecting data for ADAS
- Worked with Tesla for thermal testing and self driving in the Model Y, Model 3 and with the CYBERTRUCK (prior to public release) for winter testing, and spring testing after release.
SHOWROOM ATTENDANT
Bellagio Resort Las Vegas
07.2014 - 03.2020
- Helped patrons locate assigned or available seating, lighting path when necessary
- Collected admissions tickets, verifying their accuracy and authenticity before allowing guests to enter the facility
- Directed smooth responses to range of medical and security-related emergencies
- Guided patrons to exits or provided directions to locations outside of theater
- Worked with team of Ushers to assist ADA guests and secure seat locations for sold out performances
- Train new hire associates
- Received Employee of the Year recognition 2015
BOX OFFICE ASSOCIATE
A.E.G. Live at The Colosseum at Caesars Palace
05.2005 - 07.2019
- Assist guests with booking shows for the 4,000 seat Colosseum providing education to the guests requiring product product knowledge and services provided at the venue
- Assist in resolving guest complaints regarding unexpected venue and broker issues in an efficient and professional manner to ensure ultimate guest satisfaction
- Balancing daily sales working with cash, credit cards, room charges, and casino comps
- Proficient in working with Ticketmaster, Outbox, and Archtics ticketing systems
ASSISTANT VISUAL DIRECTOR
Saks Fifth Avenue
09.2002 - 03.2014
- Implemented company visual merchandising through floor planning and arrangement, floral design, store window design, weekly cosmetic promotions and store wide seasonal changes
- Volunteered for and tackled new assignments and tasks to ease staff member burden
- Received Employee of the Year recognition 2013
VISUAL DIRECTOR (MANAGER)
Robinson's-May Department Store
02.1992 - 09.2002
- Responsible for maintenance of visual props, fixture placement, lettering, weekly cosmetic promotional set-ups, coordinating special events, and visual enhancements of store for all Seasonal and Holiday events
- Oversaw high volume of fast-paced work, including managing the schedule and budget for each project
- Decided which style, size of type and graphics would best meet objectives of particular piece of visual media
- Supported store management with consistent maintenance and updates of corporate directives
- Assisted team members and managers with tasks to maintain productivity and meet project milestones
- Finished all tasks and job duties, adhering to deadlines to avoid delays
- Addressed concerns quickly to avoid lasting issues
Education
HIGH SCHOOL DIPLOMA -
Thousand Oaks High School
Thousand Oaks, CASkills
- Creative thinking
- Planning
- Educate the sales staff
- Multitasking
- Customer relations
- Customer service
- Staff supervision
- Strategic planning
- Troubleshoot service issues
- Teamwork
Timeline
TEST VEHICLE DRIVER
KETT Enginering
09.2020 - Current
SHOWROOM ATTENDANT
Bellagio Resort Las Vegas
07.2014 - 03.2020
BOX OFFICE ASSOCIATE
A.E.G. Live at The Colosseum at Caesars Palace
05.2005 - 07.2019
ASSISTANT VISUAL DIRECTOR
Saks Fifth Avenue
09.2002 - 03.2014
VISUAL DIRECTOR (MANAGER)
Robinson's-May Department Store
02.1992 - 09.2002
HIGH SCHOOL DIPLOMA -
Thousand Oaks High School
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