Richard Roman
Clifton,NJ
Summary
Dedicated automotive parts professional with 39 years of experience in parts sales, service writing, customer service, and retail operations. Skilled at building lasting customer relationships, preparing accurate estimates, training new team members, and ensuring smooth day-to-day store operations. Recognized for reliability, product knowledge, and a strong commitment to customer satisfaction.
Overview
39
39
years of professional experience
Work History
Assistant Manager & Senior Auto Parts Specialist
Royal Auto Parts
Paterson, NJ
02.2001 - 05.2025
- Promoted from Parts Salesperson to Assistant Manager based on strong performance and leadership.
- Managed daily store operations to ensure efficient workflow and exceptional customer service.
- Supervised counter staff, dispatchers, and delivery drivers to support smooth daily operations.
- Assisted customers with automotive parts identification, estimates, pricing, and order processing.
- Trained and mentored new employees on product knowledge, sales techniques, and store procedures.
- Built long-term customer relationships, earning repeat business through trusted service and expertise.
- Resolved customer concerns promptly and professionally to ensure customer satisfaction.
Auto Parts Specialist
Equitable Auto Parts
Passaic, NJ
06.1995 - 02.2001
- Assisted retail and commercial customers with automotive parts. identification and product recommendations.
- Prepared accurate estimates, processed orders, and ensured timely order fulfillment.
- Maintained inventory accuracy through stocking, organization, and inventory control.
- Coordinated deliveries to ensure prompt and efficient service.
- Provided knowledgeable support in a fast-paced automotive parts environment.
Service Writer /Automotive Parts Clerk
R & S Strauss
Jersey City, NJ
01.1986 - 06.1995
- Prepared repair estimates and service documentation for customers.
- Coordinated with technicians to ensure accurate and timely vehicle repairs.
- Processed warranty claims and maintained organized service records.
- Assisted customers with parts inquiries, scheduling, and repair recommendations.
- Supported daily service department operations while delivering professional customer service.
Education
High School Coursework Completed -
Passaic High School
Passaic, NJSkills
- Automotive Parts Identification
- Customer Service
- Service Writing
- Store Operations
- Employee Training & Mentoring
- Parts Sales
- Parts Estimating & Quoting
- Inventory Management
- Team Leadership
- Customer Relationship Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager & Senior Auto Parts Specialist
Royal Auto Parts
02.2001 - 05.2025
Auto Parts Specialist
Equitable Auto Parts
06.1995 - 02.2001
Service Writer /Automotive Parts Clerk
R & S Strauss
01.1986 - 06.1995
High School Coursework Completed -
Passaic High School