Richard Romanoff
Freddy's Frozen Custard & Steakburgers
Fargo,ND
5
years of professional experience
Dynamic General Manager with a proven track record at Freddy's Frozen Custard & Steakburgers, excelling in operations management and team leadership. Achieved significant improvements in guest satisfaction through effective problem resolution and staff training, while maintaining inventory control to reduce waste by 15%. Committed to fostering high-performing teams and enhancing customer relations.
Work History
General Manager
2 Years 5 Months- Directed daily restaurant operations to maintain Freddy's standards for guest service, food quality, and speed.
- Managed staffing, scheduling, and labor controls to support efficient front-of-house and kitchen coverage.
- Trained and developed shift leaders and team members on service procedures, food safety, and operational consistency.
- Monitored inventory, ordering, and product usage to reduce waste and maintain stock levels.
- Enforced cleanliness, sanitation, and safety compliance across dining, kitchen, and prep areas.
- Evaluated sales trends and cost controls to support profitability and operational performance.
- Resolved guest concerns promptly to protect satisfaction, loyalty, and brand reputation.
- Led hiring, onboarding, and performance feedback to build accountable, high-performing restaurant teams.
Hospitality Manager
2 Years 1 Month- Managed dining room flow to maintain smooth guest seating and timely service.
- Coordinated front-of-house staff to support service standards and consistent hospitality.
- Resolved guest concerns promptly to preserve satisfaction and repeat business.
- Trained team members on restaurant procedures, service recovery, and communication.
- Monitored reservations, waitlists, and table turns to improve guest throughput.
- Collaborated with kitchen leadership to align order accuracy and dining experience.
- Enforced cleanliness, safety, and brand standards throughout guest areas.
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Efficient multi-tasker
Effective leader
Time management
Training and coaching
Team leadership
Staff management
Customer relations
Training and development
Staff training/development
Inventory control
Customer relationship management
Staff supervision
Goal setting
Verbal and written communication
Accomplishments
Manager of the year Wendy's
Timeline
General Manager
Freddy's Frozen Custard & Steakburgers
04.2024 - 09.2026Read More
Hospitality Manager
P.F Chang's
02.2022 - 03.2024Read More