Summary
Overview
Work History
Education
Skills
Languages
Specialreferences
Affiliations
Accomplishments
Timeline
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Richard Rozario

Richard Rozario

Silver Spring,United States

Summary

Accomplished Project Manager with a proven track record at Capital One, enhancing data-driven insights and optimizing cross-functional workflows. Expert in technical project management and stakeholder communications, I spearheaded the launch of New Gen JIRA and improved project delivery by leveraging Snowflake SQL. My leadership ensures projects exceed goals while fostering team collaboration and decision-making excellence.

Overview

7
7
years of professional experience

Work History

Project Manager, Senior Associate

Capital One
10.2022 - Current
  • Streamlined enterprise technology backlogs, ensuring timely delivery of critical projects, and efficient resource allocation.
  • Led end-to-end project management for data-driven initiatives, leveraging Snowflake SQL to analyze, optimize, and manage complex data workflows, ensuring successful project delivery within timelines and budget.
  • Collaborated cross-functionally with engineering, analytics, and product teams to implement and optimize Snowflake-based solutions, improving data processing efficiency and decision-making capabilities.
  • Spearheaded the successful launch of New Gen JIRA, overseeing configuration, integration, and user adoption across the organization to streamline project tracking, and enhance team collaboration.
  • Designed and maintained comprehensive dashboards and reports, leveraging tools like JIRA and Snowflake SQL, to provide real-time insights on project performance, track key metrics, and facilitate data-driven decision-making for stakeholders across teams.

CFAM Associate, Project Management

Capital One
04.2022 - 09.2022
  • Delivered exceptional customer-facing support by managing client relationships and facilitating seamless communication, ensuring efficient resolution of issues and alignment of project goals in the customer-facing associate mobility (CFAM) space.
  • Cross-trained and transitioned into Project Management, leading the End-to-End (ETB) process, overseeing both inbound and outbound workflows to drive process efficiency and optimize client deliverables.
  • Collaborated with Scrum Masters to enhance JIRA dashboarding, improving tracking and reporting capabilities, enabling teams to better monitor project progress and ensuring timely delivery of milestones.

Branch Ambassador, Senior Associate

Capital One
04.2018 - 03.2022
  • Facilitated customer onboarding by educating clients on Capital One’s products and services, guiding them through account openings, loan applications, and digital banking tools to ensure a seamless transition and long-term customer satisfaction.
  • Supported branch operations by assisting with day-to-day administrative tasks, processing transactions, and maintaining an organized and efficient environment to enhance operational efficiency and support business goals.
  • Promoted financial wellness by proactively identifying opportunities to provide personalized product recommendations and financial solutions, aligning with customer needs and fostering long-term relationships.
  • Collaborated with branch leadership to meet and exceed branch goals, contributing to NPS and customer satisfaction initiatives while maintaining compliance with all regulatory and security protocols.

Education

Master of Science - Information Systems

University of Maryland Baltimore County
MD, United States
01.2021

Bachelor of Science - Engineering Management

Bangladesh University of Textiles
Dhaka, Bangladesh
01.2017

Skills

  • Technical Project Management
  • Data-Driven Insights
  • Compliance monitoring
  • Critical thinking
  • Stakeholder management
  • Process Optimization
  • Project tracking
  • Feasibility analysis
  • Project development and lifecycle
  • Stakeholder communications
  • Cross-functional coordination
  • Project planning

Languages

  • English
  • Bengali

Specialreferences

  • Reena Vora, Director, Technology, reena.vora@capitalone.com, +1(703).402.1724
  • Mandy Byrd, Manager, Product, mandy.byrd@capitalone.com, +1(804).229.6384

Affiliations

  • Musician & Band Member

Bidroho (Past Member): Played a key role as the Lead Vocal in the rock band, contributing to music composition, performances, and band collaborations. Helped the band establish a local following and participate in live gigs and music festivals. Couple original tracks are available worldwide.
Aithrios (Current Member): Lead Vocal in an active rock band, involved in songwriting, recording, and performing original music. Regularly participates in live events, building a strong community presence in the DMV area.

  • Athlete & Cricket League Participant: Competed in various amateur cricket leagues in the DMV area, demonstrating strong teamwork, strategic thinking, and leadership on the field. Actively participates in local tournaments, representing team spirit and athleticism.
  • Sports Enthusiast & Fitness Advocate: Dedicated athlete involved in soccer and running, with a focus on maintaining peak physical fitness and improving performance in competitive settings. Committed to personal growth and well-being through regular training and sports participation.

Accomplishments

  • Capital One Firestarter (2018)
  • Lead the Way Award - Capital One (2021)

Timeline

Project Manager, Senior Associate

Capital One
10.2022 - Current

CFAM Associate, Project Management

Capital One
04.2022 - 09.2022

Branch Ambassador, Senior Associate

Capital One
04.2018 - 03.2022

Master of Science - Information Systems

University of Maryland Baltimore County

Bachelor of Science - Engineering Management

Bangladesh University of Textiles

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Richard Rozario