Richard Rudolph
Morgantown,WV
Summary
Adept Senior Desktop Support Technician with a proven track record at Viatris, I excel in remote desktop management and fostering strong team collaboration. Known for enhancing IT security protocols and boosting system efficiency by 30%, my approach combines technical expertise with exceptional problem-solving skills to deliver top-notch user support and system improvements.
Overview
1
1
Certification
Work History
Senior Desktop Support Technician
Viatris
Skills
- Remote desktop management
- Active Directory management
- Ticketing system proficiency
- Data backup and recovery
- Software installation
- Network configuration
- Application support
- Printer support
- Incident management
- Hardware diagnostics
- Asset management
- IT security protocols
- Server maintenance
- Patch management
- End-user training
- Support documentation generation
- Mobile device management
- System administration
- Operating system expertise
- Virtualization technologies
- Group policy management
- End-user account management
- Ticketing system oversight
- New system deployment
- Advanced troubleshooting
- Data transfer best practices
- Technical support expertise
- Remote support
- Training and mentoring
- Hardware troubleshooting
- Device configuration
- System configuration
- Performance testing
- Root-cause analysis
- Vendor relations
- Technical support
- Vendor collaboration
- Technical documentation
- Cloud computing
- User account management
- Network hardware installation
- Operating systems
- Desktop workstation repair
- User assistance
- Troubleshooting & diagnostics
- Desktop diagnostics
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Microsoft windows and office
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Network support
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Remote technical support
- Decision-making
- Relationship building
- Help desk support
- Desktop support
- Friendly and patient
- Troubleshooting network issues
- Team building
- Task prioritization
- Technical issues analysis
- Self motivation
- Hardware and software repair
- Technical troubleshooting
- Interpersonal skills
- Analytical thinking
- Customer service expert
- Hardware installation
- Highly professional
- Goal setting
- System upgrades
- Computer diagnostics
- Risk assessment
- Professionalism
- Customer communication and empathy
- Interpersonal communication
- VPN management
- Device installation
- Collaborative team player
- JavaScript programming
- Agile methodology
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
- System testing
Certification
MCSA (Microsoft certified Systems Administrator)
Timeline
Senior Desktop Support Technician
Viatris
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