Richard Rybinski

• Spearheaded projects focused on enhancing data analytics review processes for employees receiving new devices.

• Implemented user interface (UI) enhancements on Accenture's prominent catalog pages, enabling streamlined form submission for software requests including Microsoft Teams, Google Suite, SharePoint, and Azure.
  
• Collaborated within a six-member team to test and deploy bug fixes across various Accenture websites.
  
• Delivered insightful problem analysis to clients, actively working towards identifying and resolving complex
  technical issues.
  
• Developed and maintained ServiceNow applications as a Software Engineer at Accenture, specializing in
  Servicenow development.
  
• Effectively managed and resolved a high volume of tickets from clients and users on a daily basis, ranging
  from troubleshooting to bug fixes.
  
• Leveraged the ServiceNow platform extensively to efficiently track, prioritize, and address user issues and
  technical challenges.
  
• Utilized strong problem-solving skills to diagnose and resolve complex issues, ensuring smooth functionality
  and optimal user experience.
  

• My section was assigned to recreate our department's standard operating procedures handbook in order to be in compliance with our new rules and regulations set by senior management. My team and I were able to identify which sections needed to be recreated in order to be in full compliance. I was able to divide my team into 3 groups which were determined by each employee's strengths and weaknesses. The newly written standard operating procedures handbook resulted in complete satisfaction of our senior management's new rules and regulations.
  
• The department's main goal was to ensure each customer was fully satisfied with the support we provided for them. During each review of the quarter, every customer was satisfied with the efficiency, speed, and willingness to support them.
  
• The department senior manager regularly required reports and rosters of employees’ licenses. Reports and rosters would be given to the senior manager in a neat, organized and simple to navigate spreadsheet which suited our senior manager's needs.
  
• Identified and corrected costly and untimely inefficiencies within the workplace. I was required to create and present a Microsoft PowerPoint presentation in order to clarify the inefficiency and how to correct it. After my plan was approved by my three senior managers, I was able to execute my plan and correct my department's identified inefficiencies. My identification and correction resulted in a 10% savings on fuel expenses per month which would equal roughly $15,000.