Richard Sanchez
Highland Park
Summary
Dynamic HR professional with extensive experience at Abbott Laboratories, excelling in project management and effective communication. Proven track record in streamlining processes and mentoring associates, enhancing team performance and customer satisfaction. Skilled in data analysis and conflict resolution, driving operational efficiency and fostering positive relationships across cross-functional teams.
Overview
7
7
years of professional experience
Work History
Senior Associate, HR Service Center
Abbott Laboratories
Lake Bluff
06.2022 - Current
- Collaborate with cross-functional teams to streamline operational processes.
- Cooperate with cross functional teams and participate in project planning sessions to align team objectives with company goals.
- Mentor and train A Level associates on best practices and effective communication skills.
- Resolve customer inquiries in a timely manner while adhering to service level agreements.
- Manage assigned tasks and projects, monitor progress, and ensure deadlines are met.
- Maintain positive working relationship with fellow staff and management.
- Handle incoming calls and directed callers to appropriate department or employee.
Patient Care Coordinator
AbbVie
North Chicago
03.2020 - 10.2020
- Collaborated with cross-functional teams to enhance patient care experiences.
- Facilitated coordination between the pharmacy care team and patients to ensure continuity of care.
- Implemented patient care coordination programs aimed at improving patient health outcomes.
- Managed patient medication deliveries, ensuring efficient scheduling and rescheduling as necessary.
- Coordinated patient care services for new and existing patients to ensure quality and timely delivery of care.
AIM Specialty Health
Referral Specialist
Deerfield
08.2019 - 12.2019
- Initiated prior-authorizations requests submitted providers and primary care physicians.
- Ensured that prior authorizations met medical necessity criteria.
- Verified and transferred prior authorizations for clinical review.
- Identified patient PHI through proper verification procedures.
Customer Service Representative
Enova International
Gurnee
02.2018 - 08.2019
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer accounts and processed transactions accurately.
- Educated customers on product features and services available.
- Handled difficult situations with patience and professionalism.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Carmel Catholic High School
Mundelein, IL06-2008
Skills
- HR compliance
- Data analysis
- Project management
- Customer relationship management
- Effective communication
- Conflict resolution
- Time management
- Mentoring associates
Timeline
Senior Associate, HR Service Center
Abbott Laboratories
06.2022 - Current
Patient Care Coordinator
AbbVie
03.2020 - 10.2020
AIM Specialty Health
Referral Specialist
08.2019 - 12.2019
Customer Service Representative
Enova International
02.2018 - 08.2019
High School Diploma -
Carmel Catholic High School
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