ALEXIS MITCHELL
Mesa
Summary
Detail-oriented HR Leave of Absence Intake Specialist with over 2 years of experience in employee support, case intake, claims processing, and administrative coordination. Expertise in FMLA, ADA, disability claims, benefits verification, HR compliance, and leave administration provides comprehensive support to employees and management. A strong background in customer service, data management, and employee relations demonstrates a proven ability to handle high-volume caseloads, resolve escalations efficiently, and uphold confidentiality standards. Proficient in HRIS systems, Microsoft Suite, and various database tools ensures accurate documentation and streamlined processes for optimal operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Behavioral Technician
Autism Learning Partners
11.2024 - 03.2025
- Conducted intake assessments and progress documentation, aligning with compliance requirements.
- Partnered with families and providers to implement evidence-based treatment plans.
- Maintained confidential client records and ensured accurate data collection for case reviews.
Concept Attendant
Roast Coffee House
08.2024 - 11.2024
- Delivered exceptional customer service in a fast-paced environment while maintaining compliance with health and safety standards.
- Balanced competing priorities with strong attention to detail and adaptability.
Executive Assistant
Heritage Hospice
07.2023 - 08.2024
- Supported executive leadership by coordinating sensitive scheduling, case intake, and employee communications.
- Handled confidential information including employee records and organizational reports.
- Acted as liaison between executives, staff, and third-party partners while managing competing priorities.
Customer Care Expert
Dansons
02.2023 - 07.2023
- Handled 200+ daily employee and customer support calls, ensuring accurate intake and resolution.
- Documented cases in CRM systems, verified warranty coverage, and guided clients through resolution processes.
- Delivered clear guidance, escalating issues when necessary to ensure compliance and resolution.
Customer Care Expert
Dansons
02.2023 - 07.2023
- Handled 200+ daily employee and customer support calls, ensuring accurate intake and resolution.
- Documented cases in CRM systems, verified warranty coverage, and guided clients through resolution processes.
- Delivered clear guidance, escalating issues when necessary to ensure compliance and resolution.
Customer Service Representative
Consumer Cellular
07.2022 - 05.2023
- Processed 100+ calls daily, assisting with account intake, billing inquiries, and service changes.
- Maintained accurate documentation of employee and customer requests for audit and compliance purposes.
- Supported escalated cases with strong attention to detail and issue resolution.
Reimbursement Specialist
CareMetx
05.2021 - 04.2022
- Coordinated with insurance providers to verify employee medical policy benefits for claims.
- Prevented delays and denials by proactively correcting information before submission.
- Managed case intake and tracking of denied/unpaid claims, ensuring timely resolution.
Education
PC Repair & Network Technician -
Atlanta Technical College / Year Up
Atlanta, GA05.2019
Psychology Major - undefined
Cumberland County College
Vineland, NJ05.2013
GED - undefined
Vineland High School
Vineland, NJ11.2011
Skills
- Leave of Absence (LOA) Intake & Administration
- FMLA
- ADA
- Disability
- Workers' Compensation
- Employee Case Management & Compliance
- HRIS & Benefits Systems
- Intake Coordination & Claims Processing
- Policy Interpretation & Employee Support
- Conflict Resolution & Issue Escalation
- Customer Service & Call Center Expertise
- Microsoft Office Suite
- Excel
- Outlook
- Word
- PowerPoint
- Data Entry
- Tracking
- Confidential File Management
- Applied behavior analysis
- Behavior modification techniques
- Transition planning support
- Errorless learning techniques
Certification
- First Aid & CPR Certified
- HR Case Management & Employee Support Training (in progress / recommended for LOA roles)
Timeline
Behavioral Technician
Autism Learning Partners
11.2024 - 03.2025
Concept Attendant
Roast Coffee House
08.2024 - 11.2024
Executive Assistant
Heritage Hospice
07.2023 - 08.2024
Customer Care Expert
Dansons
02.2023 - 07.2023
Customer Care Expert
Dansons
02.2023 - 07.2023
Customer Service Representative
Consumer Cellular
07.2022 - 05.2023
Reimbursement Specialist
CareMetx
05.2021 - 04.2022
Psychology Major - undefined
Cumberland County College
GED - undefined
Vineland High School
PC Repair & Network Technician -
Atlanta Technical College / Year Up
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