Richard Sands
Fort Mill,SC
Summary
Experienced collision repair professional with expertise in damage assessment and repair coordination. Demonstrates a track record of delivering high customer satisfaction through accurate estimates and efficient repair processes. Recognized for fostering collaboration with repair teams and adapting to changing work conditions. Utilizes negotiation and problem-solving skills to ensure successful outcomes.
Overview
6
6
years of professional experience
Work History
Estimator
Queen City Bodyworks
03.2025 - Current
- Collaborated with team members to assess vehicle damage and determine necessary repairs and associated costs.
- Coordinated with technicians and suppliers to streamline parts ordering and improve operational efficiency.
- Communicated effectively with clients regarding repair options, timelines, and cost implications.
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
General Manager
Gerber Collision
04.2024 - 02.2025
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Implemented process improvements, enhancing workflow efficiency across departments.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Analyzed performance metrics, identifying trends to drive strategic decision-making.
General Manager
Caliber Collision
08.2022 - 01.2023
- Mentored, coached and trained high potential Service Advisor to promotion to General Manager
- Exceeded monthly EBITDA targets resulting in upward trending profit margins while sales decreased across the market
- Increased workflow to maximize capacity through creating and fostering relationships with insurance partners
Production Manager
Caliber Collision
11.2021 - 08.2022
- Organized and led daily production meetings with technicians and service advisors
- Prioritized technician workflow as well as sublet vendor work
- Created and fostered positive relationships with major sublet vendors throughout Charlotte
- Participated and represented the company in community events such as food drives and Recycled Rides
General Manager
Caliber Collision
09.2019 - 11.2021
- Lived company purpose by restoring internal customer’s lives through merit increases, recognition programs and team engagement
- Achieved over 90% on all quarterly safety audits
- Selected to be a part of 3 committees amongst peers and leaders surrounding customer experience, leadership and operational planning
- Exceeded monthly EBITDA targets while increasing sales to align with monthly sales budgets
- Reduced teammate turnover 15%
- Trained and developed 5 service advisors in to General Manager roles
Service Advisor
Caliber Collision
02.2019 - 09.2019
- Maintained Platinum customer service level for 5 consecutive months
- Averaged $120,000 in monthly sales for a national account
- Exceeded company and client metric performance across all categories
Education
Associate in Science - Marketing
Johnson & Wales University
Denver, CO02.2007
Bachelor of Science - Management
Johnson & Wales University
Denver, CO05.2008
Skills
- Effective team leadership
- Performance management
- Cross-functional collaboration
- Customer engagement
- Goal oriented
- Data-driven decision making
- Priority management
- Proficient in negotiation techniques
- Problem-solving
- Multitasking and organization
- Effective team collaboration
Timeline
Estimator
Queen City Bodyworks
03.2025 - Current
General Manager
Gerber Collision
04.2024 - 02.2025
General Manager
Caliber Collision
08.2022 - 01.2023
Production Manager
Caliber Collision
11.2021 - 08.2022
General Manager
Caliber Collision
09.2019 - 11.2021
Service Advisor
Caliber Collision
02.2019 - 09.2019
Bachelor of Science - Management
Johnson & Wales University
Associate in Science - Marketing
Johnson & Wales University
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