Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Richard Santana

Albuquerque,NM

Summary

Experienced and dedicated professional with a strong work ethic and a proven track record in managerial roles within the food service industry. Possessing a diverse skill set, well-equipped to excel in the retail sector as well. Known for effectively leading teams and delivering exceptional customer service, brings a results-driven approach to every task. With a keen eye for detail and a commitment to excellence, confident in ability to contribute to the success of any organization.

Overview

2025
2025
years of professional experience

Work History

Cook

Sonic Drive-In
  • I'm in charge of stock rotation and control to keep the kitchen and larder well stocked
  • Set up clean cutting boards and utensil baths at each workstation before each shift
  • Maintained a high level of consistency and accuracy when preparing identical dishes multiple times in one shift
  • Interacted with Assistant Managers and Head Cooks in a professional and effective manner regarding special orders for customers, including those with food allergies and gluten intolerance
  • Ensure that all record-keeping, food-safety, and risk-management requirements are met

BOH Team Member

McAlister's Deli
06.2024 - Current
  • Washed dishes and organized kitchen for prompt service.
  • Lifted and carried heavy materials.
  • Maintained composure and work quality while under stress.
  • Trained new staff on food preparation and safety procedures.
  • Reduced wait times for customers by efficiently managing multiple tasks during peak hours.
  • Unloaded and stocked kitchen supplies.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Followed food safety practices and sanitation guidelines.
  • Stocked and rotated food items according to expiration dates.

Assistant Manager

Crepe Brulee
03.2024 - 08.2024
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed strong working relationships with staff, fostering a positive work environment.

Crew Member

Raisin Canes
11.2021 - 02.2022
  • Restocked workstations with supplies and food display cases with fresh selections to reduce customer wait times during busy periods
  • Performed daily inspections, basic maintenance, and minor repairs to keep gear and equipment in good working order
  • Prepared a variety of foods in accordance with customers' orders or supervisors' instructions following approved procedures
  • Was able to successfully communicate with all members of my team in order to navigate job responsibilities and complete daily tasks
  • Making customers feel welcome is one of my goals
  • Fast and efficient money handling with precision during rush hours and other busy periods of work
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

Education

High School Diploma -

Harker Heights High School
Harker Heights, TX
05.2020

Skills

  • Verbal and written communication
  • Telephone etiquette
  • Communication skills
  • Point-of-sale transactions
  • Product promotion
  • Stocking and replenishing
  • Interactive communication skills
  • Customer service
  • Cash Handling
  • Cleaning and organization
  • Food handling
  • Staff training and development

Accomplishments

  • Led the bakery team in creating and delivering over 250 one-of-a-kind crepes for large scale special events.
  • Resolved product issue through consumer testing.

Timeline

BOH Team Member

McAlister's Deli
06.2024 - Current

Assistant Manager

Crepe Brulee
03.2024 - 08.2024

Crew Member

Raisin Canes
11.2021 - 02.2022

Cook

Sonic Drive-In

High School Diploma -

Harker Heights High School
Richard Santana