Richard Santana
Albuquerque,NM
Summary
Experienced and dedicated professional with a strong work ethic and a proven track record in managerial roles within the food service industry. Possessing a diverse skill set, well-equipped to excel in the retail sector as well. Known for effectively leading teams and delivering exceptional customer service, brings a results-driven approach to every task. With a keen eye for detail and a commitment to excellence, confident in ability to contribute to the success of any organization.
Overview
2025
2025
years of professional experience
Work History
Cook
Sonic Drive-In
- I'm in charge of stock rotation and control to keep the kitchen and larder well stocked
- Set up clean cutting boards and utensil baths at each workstation before each shift
- Maintained a high level of consistency and accuracy when preparing identical dishes multiple times in one shift
- Interacted with Assistant Managers and Head Cooks in a professional and effective manner regarding special orders for customers, including those with food allergies and gluten intolerance
- Ensure that all record-keeping, food-safety, and risk-management requirements are met
BOH Team Member
McAlister's Deli
06.2024 - Current
- Washed dishes and organized kitchen for prompt service.
- Lifted and carried heavy materials.
- Maintained composure and work quality while under stress.
- Trained new staff on food preparation and safety procedures.
- Reduced wait times for customers by efficiently managing multiple tasks during peak hours.
- Unloaded and stocked kitchen supplies.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Followed food safety practices and sanitation guidelines.
- Stocked and rotated food items according to expiration dates.
Assistant Manager
Crepe Brulee
03.2024 - 08.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
Crew Member
Raisin Canes
11.2021 - 02.2022
- Restocked workstations with supplies and food display cases with fresh selections to reduce customer wait times during busy periods
- Performed daily inspections, basic maintenance, and minor repairs to keep gear and equipment in good working order
- Prepared a variety of foods in accordance with customers' orders or supervisors' instructions following approved procedures
- Was able to successfully communicate with all members of my team in order to navigate job responsibilities and complete daily tasks
- Making customers feel welcome is one of my goals
- Fast and efficient money handling with precision during rush hours and other busy periods of work
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
High School Diploma -
Harker Heights High School
Harker Heights, TX05.2020
Skills
- Verbal and written communication
- Telephone etiquette
- Communication skills
- Point-of-sale transactions
- Product promotion
- Stocking and replenishing
- Interactive communication skills
- Customer service
- Cash Handling
- Cleaning and organization
- Food handling
- Staff training and development
Accomplishments
- Led the bakery team in creating and delivering over 250 one-of-a-kind crepes for large scale special events.
- Resolved product issue through consumer testing.
Timeline
BOH Team Member
McAlister's Deli
06.2024 - Current
Assistant Manager
Crepe Brulee
03.2024 - 08.2024
Crew Member
Raisin Canes
11.2021 - 02.2022
Cook
Sonic Drive-In
High School Diploma -
Harker Heights High School
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