Richard Santos
San Antonio,TX
Summary
Dynamic Sole Proprietor with a proven track record at Lildudes Handyman, excelling in business development and project management. Expert in cost analysis, I implemented strategies that enhanced client satisfaction and reduced expenses. Renowned for building strong client relationships and mentoring teams, I deliver high-quality craftsmanship and exceptional service.
Overview
17
17
years of professional experience
Work History
Sole Proprietor
Lildudes Handyman
San Antonio, TX
10.2021 - Current
- Managed daily operations, ensuring timely completion of handyman services and customer satisfaction.
- Developed strong client relationships through effective communication and personalized service delivery.
- Executed various home repair tasks including plumbing, electrical work, and carpentry efficiently.
- Maintained accurate records of service requests and completed jobs for effective tracking and follow-up.
- Implemented cost-effective solutions to reduce expenses while maintaining high-quality workmanship.
- Trained and mentored new hires on safety procedures, tools usage, and best practices in handyman services.
- Streamlined scheduling processes to optimize workflow and minimize downtime between jobs.
- Conducted regular assessments of tools and equipment to ensure compliance with safety standards and operational efficiency.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed strong professional relationships with clients, leading to repeat business and referrals.
- Built a solid reputation in the industry through consistent delivery of excellent workmanship and professionalism.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Increased client satisfaction by delivering high-quality products and services tailored to individual needs.
- Provided exceptional customer service by promptly addressing concerns or issues raised by clients.
- Entered income and expense details into business databases to track purchases and address variances.
- Implemented marketing strategies that effectively promoted services and attracted new clients.
- Managed all financial aspects of the business, including invoicing, budgeting, and tax preparation.
- Collaborated with other professionals on projects to provide comprehensive solutions for clients.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Carpenter Leadman
Rightway Remodeling
San Antonio, TX
08.2017 - 10.2021
- Supervised carpentry team to ensure project completion within deadlines and quality standards.
- Trained junior carpenters on tools, safety protocols, and construction techniques.
- Collaborated with project managers to develop efficient work schedules and resource allocation.
- Implemented best practices for material usage, reducing waste and improving cost efficiency.
- Guided the team in troubleshooting issues during construction processes, enhancing workflow efficiency.
- Mentored junior carpenters, fostering professional growth and skill development within the team.
- Completed specialized woodworking tasks as needed such as cabinetry fabrication installation meeting unique functional decorative demands.
- Shaped or cut materials to specified measurements using hand tools, machines and power saws.
- Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
- Cut and shaped materials to meet outlined measurements.
- Installed insulation, trim and other finishing touches.
- Repaired damaged doors, windows and other structures.
- Measured, cut and installed drywall, paneling and other materials.
- Built and hung custom doors and frames.
- Followed protocols and stayed organized to provide personal and teammate safety.
- Specialized in foundations, framing and finish carpentry.
- Calculated dimensions and amount of needed materials by accurately measuring job site and structures.
- Measured and marked cutting lines on materials using pencil or chalk and marking gauge.
- Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
- Safely operated electric cordless and hammer drills and cutting torches.
- Read and interpreted blueprints and construction documents to determine project directives.
- Operated forklifts and other heavy equipment.
- Assembled and installed furniture and cabinetry.
- Inspected buildings to identify repair needs.
- Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
Skilled Carpenter
Baker Drywall
San Antonio, TX
07.2009 - 09.2017
- Constructed and installed custom cabinetry, ensuring precision and high-quality finishes.
- Interpreted blueprints and technical drawings to execute complex projects accurately.
- Collaborated with team members to streamline workflow and enhance project efficiency.
- Mentored junior carpenters in advanced techniques and safety practices on job sites.
- Enhanced project efficiency by accurately interpreting blueprints and executing carpentry tasks accordingly.
- Demonstrated versatility in carpentry skills by working on diverse projects including commercial renovations, new home construction, and historical restorations.
- Reduced material waste by precisely measuring, cutting, and assembling wood components for various projects.
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Read and interpreted blueprints to follow specifications of projects.
- Followed established job site safety regulations and maintained safe and clean work area.
- Planned and executed work with proper tools and materials to maximize productivity.
- Discarded debris and disposed waste to maintain cleanliness and quality standards.
- Shaped or cut materials to specified measurements using hand tools, machines and power saws.
- Cut and shaped materials to meet outlined measurements.
- Installed insulation, trim and other finishing touches.
- Measured, cut and installed drywall, paneling and other materials.
- Built and hung custom doors and frames.
- Followed protocols and stayed organized to provide personal and teammate safety.
- Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
- Safely operated electric cordless and hammer drills and cutting torches.
- Read and interpreted blueprints and construction documents to determine project directives.
- Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
Education
GED -
Memorial High School
San Antonio, TXSkills
Business development
Purchasing and planning
Cost analysis and savings
Small business operations
Negotiation
Project management
Operations management
Strategic planning
Languages
Spanish
Native or Bilingual
Timeline
Sole Proprietor
Lildudes Handyman
10.2021 - Current
Carpenter Leadman
Rightway Remodeling
08.2017 - 10.2021
Skilled Carpenter
Baker Drywall
07.2009 - 09.2017
GED -
Memorial High School