Richard Schonhoeft
Summary
An expert in HVAC with 25+years of related experience and
advanced trouble shooting skills. Always looking for ways to
improve productivity and customer satisfaction with
exceptional service. Maintain well-organized and presentable work areas at all times.
With the right information anything can be trouble shot!
What is it doing, compared to what should it be doing?
Enjoy resolving issue at hand whether it be in the
field or over the phone.
To be able to help other
techs with all of my years
of experience.
Overview
13
13
years of professional experience
Work History
Technical Support Specialist
Daikin Texas Technology Park
03.2020 - Current
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Refrigeration
Pioneer Air Systems
02.2019 - 02.2020
*Reviewed blueprints and specifications and custom build
the refrigeration system for each skid unit
*Pressure test, vacuum and charge with specified
refrigerant
*Wire control panel and/or controls when needed
*Verify operation
Main Installer/Service Technician
Traeco Heating, Cooling And Refrigeration
07.2016 - 02.2018
*Installation on new construction as well as retro-fit for
commercial and residential
*Built sheet metal duct work
*Ran service calls
*Ran electrical for new construction and remodels
Service Technician
Honeycutt Air Conditioning
03.2010 - 07.2016
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Tested systems, noting issues and completing preventive maintenance.
Education
No Degree - Industrial Ammonia Refrigeration Operator 2
Garden City Community College
Garden City, KS12.2002
No Degree - Industrial Ammonia Refrigeration Operator 1
Garden City Community College
Garden City, KS04.2001
Associate of Applied Science - Heating, Air Conditioning And Refrigeration
Vatterott College
Independence, MO07.1995
Skills
- Troubleshooting and Diagnosing
- Technical Support and Assistance
Timeline
Technical Support Specialist
Daikin Texas Technology Park
03.2020 - Current
Refrigeration
Pioneer Air Systems
02.2019 - 02.2020
Main Installer/Service Technician
Traeco Heating, Cooling And Refrigeration
07.2016 - 02.2018
Service Technician
Honeycutt Air Conditioning
03.2010 - 07.2016
No Degree - Industrial Ammonia Refrigeration Operator 2
Garden City Community College
No Degree - Industrial Ammonia Refrigeration Operator 1
Garden City Community College
Associate of Applied Science - Heating, Air Conditioning And Refrigeration
Vatterott College