Richard Shea
St. George,UT
Summary
Results-driven Technician Specialist with expertise in managing complex technical projects and enhancing operational efficiency. Proven strengths in problem-solving, communication, and system optimization. Led teams to achieve project milestones on schedule while maintaining high customer satisfaction.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Technician Specialist
Novix Pest Control
St. George, UT
05.2025 - Current
- Inspected properties for pest infestations and identified potential risks.
- Applied pesticides and treatments according to safety standards and protocols.
- Educated clients on pest prevention strategies and service recommendations
- Documented service activities and maintained accurate client records in the system.
Manager
Complete Pool Service
St. George, UT
10.2021 - 05.2025
- Managed team performance and ensured adherence to safety protocols.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coordinated with clients to address service needs and resolve issues.
- Oversaw daily operations for pool maintenance and service scheduling.
Education
Highland High School
Salt Lake City, UTSkills
- Pesticide application
- Client education
- Record maintenance
- Team performance management
- Customer service
- Problem resolution
- Effective communication
- Windows 10
- Product training
- Team leadership
- Customer relationship management
- Project management
- Performance coaching
- Problem solving
- Attention to detail
- Efficiency optimization
- Environmental awareness
Certification
- Pesticide applicator license
- Certified Pool operator
References
References available upon request.
Timeline
Technician Specialist
Novix Pest Control
05.2025 - Current
Manager
Complete Pool Service
10.2021 - 05.2025
Highland High School