Richard Shipley
Williston,FL
Summary
Dynamic professional with over 6 years of experience in customer service and financial operations, specializing in cash handling, account management, and fraud prevention within diverse banking environments. Recognized for leadership as a General Manager, driving team performance and optimizing operational efficiency. Committed to delivering exceptional client experiences while maintaining strict compliance with industry standards. Proven ability to adapt to evolving challenges and implement innovative solutions that enhance service delivery and operational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Member Service Advocate
Radiant Credit Union
Gainesville, FL
10.2025 - Current
- Assists members over Phone
- Average 50-60 calls daily
- Fraud prevention
- Fund transfers
- Accurate balance and account inquiries
- Monthly performance metrics
- Microsoft word and DocuSign proficient
Traveling Universal Banker II
Ameris Bank
Jacksonville, FL
12.2024 - 10.2025
Supported team collaboration by providing assistance at any of the thirteen branches in the region when necessary.
Teller Responsibilities
- Cash handling
- Cross sell products
- Prevent fraud
- Customer service
Personal Banker Responsibilities
- Open and close accounts
- Customer Privacy
- Card disputes
- Perform wire transfers
Universal Associate
Capital City Bank
Williston, FL
12.2023 - 12.2024
Teller Responsibilities
- Cash handling
- Cross selling products
- Prevent fraud
- Customer Service
Personal banker Responsibilities
- Open and close accounts
- Customer privacy
- Card Disputes
- Perform wire transfers
Opthalmic Technician
Vitreo-Retinal Associates
Gainesville, FL
08.2022 - 12.2023
- Follow HIPAA Guidelines
- Patient care
- Update patient charts accurately
- Vision testing and dilation
- Assist doctors with procedures
- Scheduling
General Manager
Pizza Hut
Williston, FL
03.2020 - 08.2022
- Customer service
- Management
- Hiring/Training
- Scheduling
- Budgeting
- Cash control
Education
High School Diploma -
Leesburg High School
Leesburg, FL05-2019
Skills
- Banking
- Account Management
- Relationship building
- Account reconciliation
- Call center experience
- Issue resolution
- Document processing
- Conflict management
- Customer support
- Budgeting
- Cost control
- Management
Certification
- ServSafe
- Driver's License
Timeline
Member Service Advocate
Radiant Credit Union
10.2025 - Current
Traveling Universal Banker II
Ameris Bank
12.2024 - 10.2025
Universal Associate
Capital City Bank
12.2023 - 12.2024
Opthalmic Technician
Vitreo-Retinal Associates
08.2022 - 12.2023
General Manager
Pizza Hut
03.2020 - 08.2022
High School Diploma -
Leesburg High School
Additional Information
Results-driven professional with strong customer service and leadership experience, recognized for adapting quickly, solving problems, and driving team success in fast-paced environments.