Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Richard Shoemaker

Tucson,AZ

Summary

Veteran Senior Technician offering 18 years of progressive experience. Strong team leader, trainer and organized worker dedicated to providing high-quality work in all settings. Proven track record in enhancing system performance and reducing downtime, as demonstrated at W.M. Expert in advanced troubleshooting and A.S.E. certified in all aspects of the med. / heavy duty Industry. Skilled in mentoring technicians and optimizing operations, showcasing a blend of technical proficiency and leadership.

Overview

18
18
years of professional experience
14
14
Certification

Work History

Sr. Technician

WM
04.2019 - Current


  • Operated service Truck for 5 years.
  • Interim Shop Lead.
  • Troubleshoot, repair, overhaul all components.
  • Installed new systems and parts with efficient approach.
  • Mentor other technicians, providing guidance on best practices to enhance their skills and knowledge base.
  • Reduced downtime for critical systems through effective troubleshooting and root-cause analysis.
  • Conducted tests of components and systems to evaluate performance and identify concerns.
  • Performed rigorous testing on new products or components before deployment to ensure quality assurance.



Tech 5

Cummins Inc.
06.2017 - 04.2019
  • Collaborated cross-functionally with diverse teams to achieve shared objectives in a timely manner.
  • Optimized digital resources through routine troubleshooting and proactive system updates.
  • Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
  • Performed warranty repairs at Tucson WM facility for 2 years.
  • Operated service truck, performing roadside service, on-site repairs, troubleshooting, and overhauls.
  • Cummins Factory trained and certified on all medium duty engine platforms and most heavy duty engine platforms.

Tech 3

Empire Caterpillar
06.2015 - 06.2017
  • Operated service truck, performing roadside service, on-site repairs, troubleshooting, and overhauls.
  • Only on highway repair technician for southern Arizona. Provided fleet support from (Casa Grande, Az - Nogales, Az) ( New Mexico border - southern California border)
  • Provided dealer support for same area.
  • Certified mobile crane inspector.
  • Collaborated cross-functionally with diverse teams to achieve shared objectives in a timely manner.
  • Optimized digital resources through routine troubleshooting and proactive system updates.
  • Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
  • Operated service truck, performing roadside service, on-site repairs, troubleshooting, and overhauls.

Shop Foreman

Desert Trucking
08.2006 - 06.2015
  • Oversaw maintenance and repair of shop equipment.
  • Trained and coached employees to improve performance and skills.
  • Directed daily operations of team of 12 technicians and shop professionals.
  • Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
  • Increased shop efficiency by implementing streamlined processes and organizing work areas.
  • Managed materials inside shop and at job locations.
  • Managed D.O.T. compliance for fleet.
  • Troubleshoot, repair, overhaul all components.

Education

GED -

Pima Community College
Tucson, AZ
04.2006

Bachelor of Science - Operations Management

Southern New Hampshire University
Hooksett, NH
05.2028

Skills

  • ASE Master Medium/Heavy Truck Technician Certification
  • ASE Automobile Advanced Engine Performance Certification
  • ASE Advanced Electronic Diesel Engine Diagnosis Certification
  • ASE Compressed Natural Gas Vehicle Certification
  • Second person in the world to be certified on the Cummins L9N CM2380 engine platform
  • Advanced troubleshooting and repair of all med / heavy duty components
  • Welding and fabrication
  • Advanced hydraulic troubleshooting / repair

Certification

  • A.S.E. Master Medium/Heavy Truck Technician certification.
  • A.S.E. Advanced Electronic Diesel Engine Diagnosis certification.
  • A.S.E. Compressed Natural Gas Vehicle certification.
  • A.S.E. Automobile Advanced Engine Performance certification.
  • A.S.E. Automobile Engine Performance certification.
  • Cummins ISL G CM2380 certification.
  • Cummins L9N CM2380 certification.
  • 11 pages of other Cummins engine certifications.
  • Held M.S.H.A. certification for 15 years.
  • C.D.L. Class B

Timeline

Sr. Technician

WM
04.2019 - Current

Tech 5

Cummins Inc.
06.2017 - 04.2019

Tech 3

Empire Caterpillar
06.2015 - 06.2017

Shop Foreman

Desert Trucking
08.2006 - 06.2015

GED -

Pima Community College

Bachelor of Science - Operations Management

Southern New Hampshire University

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Richard Shoemaker