Richard Sicari
Bay Shore,NY
Summary
Highly-motivated IT Field Technician with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and detail-oriented field technician with several years of experience in prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and goal-oriented team player with expertise in scheduling and customer relationship management. Seasoned Installer with many years of experience working on construction job sites in full compliance with safety and quality requirements. Skilled at meeting challenging objectives and tight deadlines. Liaises with customers and contractors to accomplish projects on time.
Overview
11
11
years of professional experience
Work History
Field Technician
Austin AVS
Melville, NY
04.2024 - Current
- Configured routers and switches for optimal network performance.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Resolved hardware issues including replacing parts as necessary.
- Provided technical support to end users for various hardware and software applications.
- Performed troubleshooting on network related issues including LAN and WAN connectivity problems.
- Installed, configured and tested workstations, laptops, printers and other peripherals.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Tested equipment, connections and signals to verify security system functionality.
- Installed and repaired enterprise access controls, analog, digital CCTV and network configurations.
- Determined appropriate tools and equipment needed to perform repairs on commercial and residential systems.
- Installed, configured and maintained CCTV surveillance cameras and related equipment.
- Deployed IP Cameras at designated locations according to project requirements.
- Provided technical support to customers for CCTV and network systems.
- Troubleshot problems related to network infrastructure and performance.
- Terminated Cat6 cable connectors and modular plugs.
- Set up and installed network cabling infrastructure.
- Built out new fiber runs for customer connections.
- Laid out cabling plans and ran through buildings to desired locations.
- Installed, set up and repaired devices and system components.
- Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
OLT Technician
Excell Communications
Plainview, NY
06.2022 - 04.2024
- Install Optical Line Terminals.
- Program Optical Line Terminals.
- Install OSWH Probes.
- Program OSWH probes.
- Install ROLT batteries.
- Change of any bad ROLT components.
- Patch fiber.
- Troubleshooting
- Quality control inspection.
- Maintenance.
- Coordinate with ISP.
- Travel around to various work sites.
- Manage inventory.
- Manage company vehicle.
- Coordinate with various other trades to fully complete projects.
- Manage and distribute daily information to the team.
- Complete projects by monthly deadline.
IT Field Technician
Superior Data Networks
Deer Park, NY
08.2013 - 05.2022
- Conducted remote diagnostic assessments using specialized tools to identify the root cause of system issues.
- Installed, configured and tested workstations, laptops, printers and other peripherals.
- Responded quickly to service requests from clients in order to minimize downtime.
- Configured system settings according to customer requirements.
- Provided technical support to end users for various hardware and software applications.
- Managed Cisco routers by configuring routing protocols such as OSPF, EIGRP, and BGP.
- Assisted in the maintenance of network infrastructure components, such as switches, routers, firewalls, and wireless access points.
- Performed troubleshooting on network related issues including LAN and WAN connectivity problems.
- Maintained a positive working relationship with fellow staff and management.
- Installed and performed minor repairs to hardware, software, or peripheral equipment.
- Deployed new systems with appropriate operating systems and application software.
- Read blueprints.
- Ran/terminated Cat 5/6.
- Built patch panels.
- Installed network switches.
- Patched network switch.
- Ran/terminated fiber.
- Managed job sites.
- Troubleshooting
- Programming Server.
- Installed cameras.
- Installed POS.
- Overnight transition of POS.
- Programming POS.
- Installed routers.
- Installed Access Points.
- Installed desk phones.
- Programmed desk phones.
- Operated scissor lifts.
- Manage inventory for different projects.
- Experience working with the help desk.
- Great customer service.
Education
Bay Shore Senior High School
Bay Shore, NY06-2010
Skills
- Project Management
- Patch management
- Software configuration
- Help Desk Support
- Advanced troubleshooting
- Network configuration
- Server Management
- Telecommunications
- Software Updates
- Software Installation
- Configuration Management
- Quality Assurance Testing
- System diagnostics
- Cable pulling
- Hardware and software installation
Timeline
Field Technician
Austin AVS
04.2024 - Current
OLT Technician
Excell Communications
06.2022 - 04.2024
IT Field Technician
Superior Data Networks
08.2013 - 05.2022
Bay Shore Senior High School
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