Playing Poker
Richard Smith
Las Vegas,Nevada
Summary
Thanks for your consideration for this job. I'm Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. I have always, whether in person or through AI applications had a passion for changing the customer's attitude from negative to positive.
Overview
23
23
years of professional experience
Work History
Remote Customer Service Representative
Cox Communications
Las Vegas, NV
01.2008 - 03.2024
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
General Manager
Franks Family Restaurant
02.2001 - 12.2007
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
High School Diploma -
Mt Hermon High
Mount Hermon, LA06.1974
Skills
- Attention to Detail
- Team building
- Quality Assurance
- Teamwork and Collaboration
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursWork from home optionInterests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Remote Customer Service Representative
Cox Communications
01.2008 - 03.2024
General Manager
Franks Family Restaurant
02.2001 - 12.2007
High School Diploma -
Mt Hermon High
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