Richard Snyder
Parma,OH
Summary
Dynamic office manager with a proven track record in customer service and conflict management. Expertise in streamlining operations and enhancing client satisfaction. Committed to implementing effective policies and improving team performance.
Detail-oriented professional with extensive experience in office management and customer relations. Recognized for developing training programs and enhancing operational efficiency. Ready to leverage strong organizational skills to drive customer satisfaction and support business growth.
Overview
30
30
years of professional experience
Work History
Restaurant Office Manager/Bookkeeper
Dante Restaurant
01.2014 - 12.2022
- Streamlined office operations to enhance efficiency and reduce overhead costs.
- Coordinated staff schedules and managed payroll to ensure accurate employee compensation.
- Implemented inventory management systems to optimize supply procurement and reduce waste.
- Developed training programs for new employees, improving onboarding processes and retention rates.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Completed bi-weekly payroll for 50+ employees.
- Interceded between employees during arguments and diffused tense situations.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
Restaurant Manager
Dante Restaurant
04.2007 - 07.2014
- Oversaw daily restaurant operations, ensuring high standards of service and food quality.
- Managed staff scheduling, optimizing workforce efficiency and coverage during peak hours.
- Implemented training programs for new hires, enhancing team performance and customer satisfaction.
- Developed and maintained relationships with suppliers, negotiating favorable terms and pricing.
- Led weekly staff meetings to communicate goals, address concerns, and promote teamwork.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Maintained meticulous financial records, enabling accurate budgeting and financial planning.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Restaurant Owner/Operator
Isola Bella Cafe/Boutique
02.2005 - 03.2007
- Managed daily operations to ensure smooth workflow and high customer satisfaction.
- Developed and implemented marketing strategies to enhance brand visibility and attract new clientele.
- Oversaw staff recruitment, training, and performance evaluations to build a skilled team.
- Controlled inventory levels and reduced waste through effective supply chain management.
- Enhanced customer service protocols to foster loyalty and improve dining experiences.
- Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Enhanced customer satisfaction by implementing efficient service processes and training staff on exceptional customer service techniques.
- Managed payroll, daily deposits, and cost controls.
Restaurant Manager
Moxie Restaurant
03.1999 - 02.2005
- Streamlined inventory management processes, reducing waste and improving cost control measures.
- Analyzed customer feedback to identify areas for improvement in service delivery and menu offerings.
- Executed marketing strategies to increase restaurant visibility and attract new clientele through promotions.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Restaurant Manager
Piccolo Mondo Restaurant
01.1993 - 03.1999
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
- Streamlined operations, adopting new scheduling system to ensure optimal staffing levels.
- Oversaw daily restaurant operations, ensuring high standards of service and food quality.
Education
Master of Science - Geography/Geology
San Francisco State University
San Francisco, CA06-1980
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Bookkeeping
- Payroll and budgeting
- Conflict management
- Policy implementation
- Documentation expertise
- Teamwork and collaboration
- Problem-solving
Timeline
Restaurant Office Manager/Bookkeeper
Dante Restaurant
01.2014 - 12.2022
Restaurant Manager
Dante Restaurant
04.2007 - 07.2014
Restaurant Owner/Operator
Isola Bella Cafe/Boutique
02.2005 - 03.2007
Restaurant Manager
Moxie Restaurant
03.1999 - 02.2005
Restaurant Manager
Piccolo Mondo Restaurant
01.1993 - 03.1999
Master of Science - Geography/Geology
San Francisco State University