Richard Spaeth
Customer Service Specialist
Exeter,Pennsylvania
Summary
Versatile team member offering over 20 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
22
22
years of professional experience
Work History
Personal Shopper
Walmart Inc.
Pittston, PA
09.2021 - 05.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Staged completed orders in labeled, temperature-appropriate storage pending customer pick up or delivery.
- Stocked products on shelves during slow periods.
- Worked in cooler to stock diary products
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Helped customers locate products and checked store system for merchandise at other sites.
Deli Clerk/Produce Clerk
Publix Super Markets
Lake Worth, FL
08.2019 - 05.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Customer Advocate/Web Specialist
Office Depot Inc
Boca Raton, FL
10.1999 - 05.2019
- Resolved corporate escalated complaints and crisis conflict resolution for executive officers.
- Researched the root cause of service failures and worked with key stakeholders to determine critical issues.
- Assisted Sales Team in updating/advising issues encountered by customers on both Direct and Contract accounts when placing orders online.
- Monitored partner sites for quality and security purpose in password resets.
- Reviewed and updated site sign-on security procedures to be implemented to all outsourced customer service partners.
- Monitored all inbound email based on customer contact link on both Direct and Contract websites.
- Researched and resolved account and service problems with friendly, knowledgeable support.
Education
Associate of Applied Science - Tourism And Travel Management
Waubonsee Community College
Sugar Grove, IL05.1991
Skills
- Microsoft Outlook 365
- GMail
- Google Drive
- GMillennium
- JIRA
- IBM Fax & Copier Machines
Timeline
Personal Shopper
Walmart Inc.
09.2021 - 05.2022
Deli Clerk/Produce Clerk
Publix Super Markets
08.2019 - 05.2021
Customer Advocate/Web Specialist
Office Depot Inc
10.1999 - 05.2019
Associate of Applied Science - Tourism And Travel Management
Waubonsee Community College
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