Summary
Overview
Work History
Education
Skills
Timeline
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Richard Starkey

Chula Vista,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Customer Service Associate

Vons
03.2020 - 10.2020
  • Developed and actualized customer service initiatives to decrease wait times within the deli department.


  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs.


Associate

In N Out
10.2020 - 01.2022
  • Educated new hires on company policies and procedures.
  • Increased customer satisfaction significantly within the store.
  • Mentored and coached other team members to meet daily productivity.
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Customer service/ food prep.

Facilities Technician

Summit Technologies
01.2022 - 08.2023
  • Carried out building updates such as replacing fixtures and reorganizing rooms.
  • Performed scheduled maintenance on electrical and plumbing systems.
  • Evaluated systems and facility infrastructure to ascertain and improve operational efficiencies.
  • Maintained proper handling, storage, mixing and application procedures when working with detergents and chemicals.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Security Officer

Elite Security Services
05.2022 - 11.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Reported suspicious activities and persons to law enforcement.
  • Responded quickly to emergency situations to assess and deflect issues.

Server

BJ's Restaurant & Brewhouse
09.2023 - Current
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Education

High School Diploma -

Hilltop Senior High School
Chula Vista, CA
06.2020

No Degree - Child Development

Grossmont College
El Cajon, CA
06.2028

Skills

  • Ability to Lift 50 pounds
  • Inventory Management
  • Energy and Physical Stamina
  • Cleaning and Sanitizing
  • Work Task Prioritization
  • Complaint Resolution
  • Plumbing Understanding
  • Basic Tools
  • Preventive Maintenance
  • Facility Upkeep
  • Facilities Engineering
  • Maintenance Issue Reporting

Timeline

Server

BJ's Restaurant & Brewhouse
09.2023 - Current

Security Officer

Elite Security Services
05.2022 - 11.2023

Facilities Technician

Summit Technologies
01.2022 - 08.2023

Associate

In N Out
10.2020 - 01.2022

Customer Service Associate

Vons
03.2020 - 10.2020

High School Diploma -

Hilltop Senior High School

No Degree - Child Development

Grossmont College

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Richard Starkey