Richard Street
Tulsa
Summary
Detail-oriented Quality Assurance Lead with extensive experience in conducting audits and training staff in quality control protocols. Expertise in documentation control and vendor quality assessments, driving compliance and operational excellence across teams.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Quality Specialist for the Device Management Team
CSL Plasma
Boca - Remote Worker
09.2025 - Current
- Conducted quality assurance checks on plasma collection device processes to ensure compliance with regulatory standards on the Device Management Team
- Assisted in training new staff on quality control protocols and best practices, as well as service training on devices as an established EQTS trainer.
- Evaluated and assisted with documented deviations from standard operating procedures during inspections.
- Collaborated with team members to identify areas for process improvement and efficiency gains.
- Oversaw device management plateau training initiatives as Quality Training Specialist.
- Conducted thorough evaluations of weekly vendor supplier complaints (SIRs) to support corporate vendor review board assessments.
- Provided expert guidance in audit management, addressing inquiries and formulating responses to meet agency requirements.
Quality Assurance Lead
CSL Plasma
Boca - Remote
02.2021 - 08.2025
- Worked on and developed Innova quality assurance initiatives to enhance compliance with regulatory standards and internal protocols.
- Helped to develop and implemented testing procedures to ensure product safety and efficacy across operations. Up to and including clinical trials for projects such as Nom I process development.
- Mentored New Innova QA staff, fostering skills in quality control methodologies and best practices.
- Conducted comprehensive audits of operational processes that were related to device deployment, as well as identifying areas for improvement and risk mitigation.
- Maintained my training as an Expert Qualified Service Technician, as well as taught service classes. This was key in my development as a Rika device subject matter expert to be utilized in class and out in the field.
- Assisted center device deployments as a Quality lead in which I worked on device validations, and center training initiatives to prepare for center device roll-out.
- Implemented and worked on the Post Go-live Support team to prepare center locations for the understanding and implementation of the new device processes fleet wide.
Center Quality Specialist
CSL Plasma
Tulsa, OK
04.2019 - 02.2021
- Ensured center compliance with quality standards and regulatory requirements in plasma collection processes.
- Conducted thorough audits of operational procedures to identify areas for improvement.
- Worked with multiple regulatory agencies to develop audit responses,and any center corrective action plans that were implemented as a center acknowledgement initiatives.
- Developed and implemented training programs for staff on quality assurance best practices.
- Led cross-functional QA teams to identify root causes of quality issues and recommend solutions.
- Worked extensively to develop error notation documentation for any process that was not followed by center staff
Education
No Degree - Mass Media Communication
Oral Roberts University
Tulsa, OK2001
High School Diploma -
VIctory Christian School
Tulsa, OK05-1996
Skills
- Risk Analysis and Process Development
- Current EQTS - Device subject matter expert
- Documentation control and development
- Product inspection
- Quality metrics
- Failure modes and effects analysis
- Supplier quality - working extensively with the Corporate Supplier inbox team to provide reviews of site complaints for CSL board review
- Extensive background with site quality and center process deployment initiatives
- Defect tracking
- Materials inspection
- Data analysis
- Center systems validation reviews
- Calibration management
- Quality improvements
- Decision-making
- Team leadership
- Detail-oriented
Accomplishments
- Used Microsoft Excel to develop product inventory complaint tracking spreadsheets.
- Collaborated with Innova project team in the development of Task Information Documents. These were utilized to help map out specified tasks for project implementation.
- Developed and helped to implement the current device training site utilized in KOP.
- Worked on the Nom I clinical trial and process implementation team.
- Certified Expert Qualified Techinical Service Technician
- Current Audit Management Subject Matter Expert on the Rika device and its process applications
Certification
- Certified Expert Qualified Service Technician 2022 - Present
- Device Management QTS 2025 - Present
Languages
English
Full Professional
German
Elementary
Timeline
Quality Specialist for the Device Management Team
CSL Plasma
09.2025 - Current
Quality Assurance Lead
CSL Plasma
02.2021 - 08.2025
Center Quality Specialist
CSL Plasma
04.2019 - 02.2021
No Degree - Mass Media Communication
Oral Roberts University
High School Diploma -
VIctory Christian School