Richard Sturm
Temple,TX
Summary
Results-driven Operations Manager with expertise in MTTR reduction, server telemetry analysis, and GPU cluster diagnostics. Proven track record in developing SOPs and leading teams to achieve optimal resource allocation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
HCLTech
Temple, TX
12.2025 - Current
- Directing daily operations for high-density AI infrastructure, optimizing resource allocations to ensure 99.9% uptime for GPU-intensive workloads.
- Analyzed operational data and telemetry to identify failure trends in AI clusters, enabling proactive maintenance strategies that reduced Mean Time to Repair.
- Developed SOPs for rapid deployment and scaling of server hardware, which streamlined operations in large-scale data center environments.
- Led team of technicians in structured training sessions on advanced server diagnostics and incident response, strengthening team capabilities.
Break/Fix engineer
HCLTech
Temple, TX
09.2024 - 12.2025
- Primary escalation lead for complex hardware failures; expert in diagnosing POST, BIOS, and IPMI errors on high-performance compute nodes.
- Executed component-level troubleshooting for server, storage, and network hardware, validating hardware patches and BMC updates to ensure system reliability.
- Managed full lifecycle of server repairs in performance-sensitive environments, overseeing RMA processing, parts logistics, and field-level validation before return-to-service.
- Mentored junior technicians on data center best practices and advanced hardware troubleshooting, enhancing quality control and adherence to SLA standards.
- Collaborated with engineering teams to perform root cause analysis on systematic hardware failures in GPU-heavy environments, enhancing overall cluster availability.
- Prioritized and managed critical break/fix tickets using Remedy, ensuring service continuity in high-output environments.
Network integrator/instructor
Leidos
Fort Hood, Texas
11.2022 - 09.2024
- Taught networking fundamentals and virtualization, equipping students with essential skills for modern IT environments.
- Configured routers, servers, switches, and virtual machines to connect over a Wide Area Network for connectivity.
- Configured servers with VMware, building datastores, virtual switches and port groups for inter-connectivity between Virtual Machines.
- Licensed, managed, and configured Palo Alto firewalls, implementing tailored policies to align with customer security requirements.
- Instructed military soldiers on new commercial off-the-shelf equipment, enhancing their operational readiness.
- Performed quality checks on outgoing systems based on customer requirements, directly resulting in customer satisfaction.
Information Technology Specialist
US Army
Fort Hood, Texas
09.2017 - 12.2022
- Supervised and evaluated personnel, ensuring timely task completion and adherence to operational standards.
Managed several teams of soldiers in high stress environments in support of combat operations. - Effectively configured tunnels, DHCP and routing protocols including OSPF, RIP and EIGRP on Cisco networking devices to provide voice and data communication in various environments.
- Installed, configured, and troubleshot Cisco switches and routers to meet the demands of the increasing network.
- Troubleshot and resolved operating system, application, and network connectivity issues, interpreting error codes to implement corrective actions that restored functionality.
- Performed field-level maintenance on IP-based networking and communication systems, enhancing operational readiness through effective troubleshooting.
- Supervised and evaluated personnel, ensuring timely task completion and adherence to operational standards.Managed several teams of soldiers in high stress environments in support of combat operations.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT12-2027
Skills
- Team leadership
- MTTR reduction
- Server telemetry Analysis
- GPU Cluster Diagnostics
- NVIDIA GB200/300 Troubleshooting
- POST error resolution
- IPMI/BMC Management
- BIOS/Firmware Configuration
- Rack level integration
- Linux CLI
- Hardware Validation
Certification
- Cisco CCNA
- CompTIA A+
Timeline
Operations Manager
HCLTech
12.2025 - Current
Break/Fix engineer
HCLTech
09.2024 - 12.2025
Network integrator/instructor
Leidos
11.2022 - 09.2024
Information Technology Specialist
US Army
09.2017 - 12.2022
Bachelor of Science - Information Technology
Western Governors University