Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Richard Tersero

Spring,TX

Summary

Enthusiastic and ambitious CAD technician who is a quick learner with transferable skills and an exceptional ability to connect with people and understand their wants and needs. Seeking a Civil Drafting position with the opportunity for growth and advancement. Able to change projects in a short notice and work extra hard to meet deadlines. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Success Builders
Springboro, TX
03.2022 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Supply Manager

Wayne Eletric
Houston, TX
08.2021 - 02.2022
  • Negotiated pricing and terms with suppliers to optimize costs while maintaining quality standards.
  • Purchased, coordinated and distributed materials necessary for maintenance functions and used by area personnel.
  • Set and administered supply budgets and tracked all expenses.

Receptionist Administrator

Spring ISD
Springboro, TX
02.2019 - 08.2021
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
  • Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
  • Managed the distribution of incoming mail, faxes, and packages.
  • Assisted with administrative tasks such as data entry into company databases.
  • Provided support for executive staff members by scheduling appointments and organizing travel arrangements.
  • Coordinated meetings between internal departments and external partners and clients.
  • Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.

Surveyor

Pond/Fircroft
12.2017 - 01.2018
  • Measure & record from one characteristics
  • Review peer's work Measure distance structures' end of the building to the other for consistency & accuracy
  • Skills Document measurement control
  • Responsible for document submission
  • Work closely with team members and supervisor to ensure all project items are accounted for
  • Responsible for meeting deadlines.

Pipe Helper

TTG Utilities
07.2016 - 03.2017
  • Effective communication skills English Remove excess mortar with trowels and hand tools, and finish mortar joints with jointing tools, for a sealed, uniform appearance
  • Construct corners by fastening in plumb position a corner pole or building a corner-Effective interpersonal skills Customer Service pyramid of bricks, and filling in between the corners using a line from corner to corner to guide each course, or layer, of brick
  • Measure distance from reference points and mark guidelines to lay out work, using plumb bobs and levels.Fast Learner Interpret blueprintsand drawings to determine specifications and to calculate the quantities of materials required
  • Mix specified amounts of sand, clay, dirt, or mortar powder with water to form refractory mixtures.

Teacher Aide II

Killeen Indepandent School District
07.2015 - 04.2016
  • Adapt teaching methods and instructional materials to meet students' varying needs, abilities, and interests
  • Maintain accurate and complete student records as required by laws or administrative policies
  • Assign and grade class work and homework
  • Observe and evaluate students' work to determine progress and make suggestions for improvement
  • Conduct classes, workshops, and demonstrations to teach principles, techniques, or methods in subjects such as basic English language skills, life skills, and work force entry skills
  • Observe students to determine qualifications, limitations, abilities, interests, and other individual characteristics.

Front Desk/Drafter

Makeen Tech Corp
09.2014 - 06.2015
  • Used CAD software to design molds techniques and using injection moldingDesigned parts using injection moldingas well as parts assisted with the design of molds.techniques
  • Created CAD drawings to customer's expectations.while meeting dealines
  • Directly addressed customers' referring to provided them geographical their concerns.Listen to customer requests, requests and alphabetical or with solutions to directories to answer questions and provide telephone information
  • Provide assistance for customers with special billing requests.Perform clerical duties such as typing, proofreading, and sorting mail.

Drafter

Continental Cut Stone
06.2013 - 09.2014
  • Designed CAD in designing CAD drawings that resulted in this bullet liking.Played key role drawings that met customer satisfaction
  • Performed data analysis and provided recommendations to achieve our overall goal
  • Directly Communicated with customers to meet design requirements for stone products
  • Created CAD drawings to convey manufacturing and production configurations specifications.

AutoCAD Drafter

Central Texas College
Killeen, TX
03.2010 - 02.2013
  • Developed accurate and detailed CAD drawings from professor, specifications, and other data sources.

Education

Bachelor of Science - Management

University of Phoenix
Tempe, AZ
04-2025

Associate of Applied Science -

Central Texas College
04.2013

Skills

  • Document measurement control
  • Responsible for document submission
  • Work closely with team members and supervisor
  • Responsible for meeting deadlines
  • Effective communication skills English
  • Remove excess mortar with trowels and hand tools
  • Finish mortar joints with jointing tools
  • Construct corners by fastening in plumb position a corner pole or building a corner pyramid of bricks, and filling in between the corners using a line from corner to corner to guide each course, or layer, of brick
  • Effective interpersonal skills Customer Service
  • Measure distance from reference points and mark guidelines to lay out work using plumb bobs and levels
  • Fast Learner Interpret blueprintsand drawings to determine specifications and calculate the quantities of materials required
  • Mix specified amounts of sand, clay, dirt, or mortar powder with water to form refractory mixtures
  • Project Requirements
  • Problem-solving capabilities

Languages

English

Timeline

Customer Service Representative

Success Builders
03.2022 - Current

Supply Manager

Wayne Eletric
08.2021 - 02.2022

Receptionist Administrator

Spring ISD
02.2019 - 08.2021

Surveyor

Pond/Fircroft
12.2017 - 01.2018

Pipe Helper

TTG Utilities
07.2016 - 03.2017

Teacher Aide II

Killeen Indepandent School District
07.2015 - 04.2016

Front Desk/Drafter

Makeen Tech Corp
09.2014 - 06.2015

Drafter

Continental Cut Stone
06.2013 - 09.2014

AutoCAD Drafter

Central Texas College
03.2010 - 02.2013

Bachelor of Science - Management

University of Phoenix

Associate of Applied Science -

Central Texas College

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Richard Tersero