Summary
Overview
Work History
Education
Skills
Software
Timeline
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Richard Tufano

Kitchen Supervisor
Lancaster,PA

Summary

Versatile IT Support Specialist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Seeking to return to the field and apply communication, organization, and adaptability skills learned in the food service industry.

Overview

3
3
years of post-secondary education
11
11
years of professional experience

Work History

Kitchen Supervisor

DoubleTree Resort
Lancaster, Pennsylvania
07.2017 - 03.2020
  • Delivered training to workers to promote strong team performance and high quality output.
  • Monitored food preparation, production and plating for quality control.
  • Developed and documented recipes to ensure team members could reproduce items accurately.

Chef de partie / Assistant Supervisor

Dragonfly Cafe
Lititz, Pennsylvania
07.2016 - 07.2017
  • Oversaw daily operation of kitchen and staff.

Senior Support Specialist

Privateer Data Solutions L.L.P
Long Beach, New York
01.2014 - 07.2015
  • Designed and installed networking systems for clients, including running telephone and data wires for offices.
  • Worked closely with clients to develop custom software/hardware solutions for projects.

IT / Technical Support Specialist

Tekki Corp
Farmingdale, New York
07.2010 - 11.2013
  • Directed help desk and resolved client tickets efficiently.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.

Help Desk / IT Support Specialist

Quinn Fable Advertising
New York, New York
06.2007 - 06.2009
  • Configured hardware, devices and software to set up work stations for employees.
  • Broke down and evaluated user problems, using personal expertise and probing questions.
  • Patched software and installed new versions to eliminate security problems and protect data.

Education

Associate of Science - Computer Science

Nassau Community College
Garden City, NY
08.2012 - 06.2015

Skills

    Communication

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Software

Windows

OS X

Windows Server

*NIX

Networking

Avaya

Symantec

VMWare

Microsoft Exchange

Timeline

Kitchen Supervisor

DoubleTree Resort
07.2017 - 03.2020

Chef de partie / Assistant Supervisor

Dragonfly Cafe
07.2016 - 07.2017

Senior Support Specialist

Privateer Data Solutions L.L.P
01.2014 - 07.2015

Associate of Science - Computer Science

Nassau Community College
08.2012 - 06.2015

IT / Technical Support Specialist

Tekki Corp
07.2010 - 11.2013

Help Desk / IT Support Specialist

Quinn Fable Advertising
06.2007 - 06.2009

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Richard TufanoKitchen Supervisor