Richard Vaden
Youngstown,FL
Summary
Experienced Clinical Support Specialist with strong skills in technical troubleshooting and customer relationship management. Demonstrated ability to enhance product usability and streamline workflows, supporting clinical teams to achieve excellence in patient care.
Overview
24
24
years of professional experience
2
2
Certifications
Work History
Clinical Support Specialist level V
Accuray
Madison, Wisconsin
01.2025 - 12.2025
- Collaborated with engineering teams to address product issues and improvements.
- Conducted user feedback sessions to enhance product functionality and usability.
- Collaborated with healthcare teams to determine needs and support daily objectives.
- Worked on variety of projects to provide supplemental support to unit staff and enhance department.
- Facilitated communication among team members to ensure efficient workflow and patient care.
- Provided clinical support for radiation oncology systems and software.
- Delivered exceptional customer service by addressing client inquiries and resolving issues promptly.
Clinical Support Team Manager
Accuray
Madison, Wisconsin
05.2015 - 01.2025
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated performance of support staff and provided coaching to improve performance.
- Fostered positive and inclusive team culture for support staff.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Provided ongoing training to maintain productivity and effectiveness of staff.
- Developed training materials and resources to enhance staff knowledge and skills.
- Resolved complex and escalated support issues.
- Created weekly schedules for team members and enforced timely shift start and end times.
- Assigned work and monitored performance of project personnel.
- Improved internal processes to increase customer response times and employee productivity.
Senior Clinical Support Specialist
Accuray
Madison, Wisconsin
11.2007 - 05.2015
- Conducted training sessions for healthcare professionals on equipment operation.
- Developed user manuals and documentation for end-users and staff training.
- Collaborated with clinical teams to optimize system usage and patient workflows.
- Provided technical support for radiation therapy systems and software.
- Assisted in troubleshooting issues with clinical applications and devices.
- Collaborated with clinical teams to optimize system usage and enhance patient workflows.
Owner
Independent Radiation Therapist of Florida
Ocala, FL
10.2001 - 11.2007
- Delivered staffing solutions to optimize treatment planning and delivery processes.
- Conducted specialized training for Tomotherapy planning and operator stations.
- Provided implementation support for new clinics to expedite treatment ramp-up.
Education
Radiation Therapist - Radiation Therapy
Santa Fe College
Gainesville, Florida, FL12-1991
Radiologic Technologist - Radiology
Marion County School of Radiologic Technology
Ocala, FL10-1989
Skills
- Radiation treatment planning and delivery
- Clinical support
- User training
- Technical troubleshooting
- Software implementation
- Customer relationship management
Certification
MDCB
Timeline
Clinical Support Specialist level V
Accuray
01.2025 - 12.2025
Clinical Support Team Manager
Accuray
05.2015 - 01.2025
Senior Clinical Support Specialist
Accuray
11.2007 - 05.2015
Owner
Independent Radiation Therapist of Florida
10.2001 - 11.2007
Radiation Therapist - Radiation Therapy
Santa Fe College
Radiologic Technologist - Radiology
Marion County School of Radiologic Technology