Richard Vander Meade
Foothill Ranch,CA
Summary
Dedicated, resourceful, and organized operations manager with extensive experience analyzing business operations in order to cut costs, streamline procedures, and increase productivity. Proven ability to coach, train, and lead employees. Considerable experience cultivating client relationships in diverse industries. Expertise in employee relations and management.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Site Manager
Goodyear Tire and Rubber
Santa Ana, CA
09.2021 - 10.2024
- Directed site’s daily operations involving staff and contractors.
- Ensured compliance with safety protocols, regulations and standards.
- Responded promptly to customer inquiries or complaints.
- Interviewed and hired qualified candidates to fill open staff positions.
- Employed cost management techniques to maintain budget and increase revenue.
- Analyzed reports to identify areas for improvement in performance or cost savings.
- Mentored new employees on safety protocols, processes and procedures.
Operations Manager
FedEx Express
City Of Industry, CA
03.2003 - 07.2021
- Monitored and improved efficiency of processes, team performance, and customer service.
- Guided and supported operational personnel to successfully meet organizational targets.
- Guaranteed compliance with workplace safety protocols.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Assessed existing guidelines consistently to uncover potential refinements.
- Onboarded and trained new employees effectively.
- Ensured quality standards were consistently met through effective employee oversight.
- Addressed customer concerns with suitable solutions.
- Designed initiatives to acknowledge employees, fostering positive workplace culture.
- Planned delivery routing, team workflows, and promotional initiatives.
- Prepared staff work schedules and assigned team members to specific duties.
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ07-2004
Skills
- Quality Assurance
- OSHA Compliance
- Process Improvement
- Problem-Solving
- Team Leadership
- Budget Management
- Coaching and Mentoring
- Customer Service
- Site Management
- Proficient in Microsoft Office
- Operations Management
Accomplishments
- 5-Star Award Recipient for Excellence in Management - FedEx Express
Certification
- OSHA 10
References
References available upon request.
Timeline
Site Manager
Goodyear Tire and Rubber
09.2021 - 10.2024
Operations Manager
FedEx Express
03.2003 - 07.2021
Bachelor of Science - Business
University of Phoenix
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