Richard Vasquez
San Antonio
Summary
Dynamic Store Manager at Club Humidor with a proven track record in enhancing customer satisfaction through effective training and mentoring. Skilled in inventory management and cash control, I excel in fast-paced environments, fostering strong team performance and positive customer relations. Committed to operational excellence and staff development.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Store Manager
Club Humidor
2235 Thousand Oaks Dr. Ste 104
05.2014 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Planned store events
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Create weekly schedules for employees.
Haunt Actor
Ripley's Haunted Adventure
Alamo Plaza
01.2010 - 05.2014
- Worked effectively under low-light conditions while maintaining strong stage presence and delivering convincing performances.
- Participated in regular rehearsals to refine acting skills and ensure seamless execution of scare tactics.
- Adapted quickly to changes in script or scene direction while maintaining character consistency throughout the performance.
- Attended workshops and training sessions to improve performance skills and stay current on industry trends and best practices.
CSR
Domino's Pizza
250 W Houston St.
01.2006 - 02.2007
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Brackenridge High School
400 Eagleland Dr.06-2010
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Friendly and positive
- Store merchandising
- Inventory management
- Cash management
- Shift scheduling
- Employee training
- Staff supervision
- Staff management
Accomplishments
- Trained several successful new managers within one year.
- Supervised team of 5+ staff members.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Training
- Have completed several Whizbang Modules on topics such as Store Operations, Customer Service, Time Management, Merchandizing, and Leadership.
- Completed Skillpath Course on Management and Leadership.
Timeline
Store Manager
Club Humidor
05.2014 - Current
Haunt Actor
Ripley's Haunted Adventure
01.2010 - 05.2014
CSR
Domino's Pizza
01.2006 - 02.2007
High School Diploma -
Brackenridge High School