Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Training
Timeline
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Richard Vasquez

San Antonio

Summary

Dynamic Store Manager at Club Humidor with a proven track record in enhancing customer satisfaction through effective training and mentoring. Skilled in inventory management and cash control, I excel in fast-paced environments, fostering strong team performance and positive customer relations. Committed to operational excellence and staff development.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position. Ready to help team achieve company goals.

Overview

19
19
years of professional experience

Work History

Store Manager

Club Humidor
05.2014 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Planned store events
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Create weekly schedules for employees.

Haunt Actor

Ripley's Haunted Adventure
01.2010 - 05.2014
  • Worked effectively under low-light conditions while maintaining strong stage presence and delivering convincing performances.
  • Participated in regular rehearsals to refine acting skills and ensure seamless execution of scare tactics.
  • Adapted quickly to changes in script or scene direction while maintaining character consistency throughout the performance.
  • Attended workshops and training sessions to improve performance skills and stay current on industry trends and best practices.

CSR

Domino's Pizza
01.2006 - 02.2007
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Education

High School Diploma -

Brackenridge High School
400 Eagleland Dr.
06-2010

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Friendly and positive
  • Store merchandising
  • Inventory management
  • Cash management
  • Shift scheduling
  • Employee training
  • Staff supervision
  • Staff management

Accomplishments

  • Trained several successful new managers within one year.
  • Supervised team of 5+ staff members.
  • Resolved product issue through consumer testing.

Languages

English
Full Professional

Training

  • Have completed several Whizbang Modules on topics such as Store Operations, Customer Service, Time Management, Merchandizing, and Leadership.
  • Completed Skillpath Course on Management and Leadership.



Timeline

Store Manager

Club Humidor
05.2014 - Current

Haunt Actor

Ripley's Haunted Adventure
01.2010 - 05.2014

CSR

Domino's Pizza
01.2006 - 02.2007

High School Diploma -

Brackenridge High School

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Richard Vasquez