Richard Vera
Hemet,CA
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences. Driven leader with strong problem-solving and customer service skills.
Overview
18
18
years of professional experience
Work History
Food and Beverage Supervisor
Soboba Casino Resort
01.2024 - Current
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Streamlined operations by implementing effective scheduling strategies for staff, balancing workload, and minimizing labor costs.
- Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
Food and Beverage Assistant Manager
Pechanga Resort & Casino
08.2022 - 07.2023
- Enhanced customer satisfaction by implementing innovative food and beverage presentation techniques.
- Managed inventory levels for optimal stock availability, reducing waste and cost overruns.
- Streamlined employee scheduling processes, resulting in reduced labor costs without affecting service quality.
- Implemented effective marketing strategies to promote special events and increase overall business revenue.
- Managed financial aspects of the operation, including budgeting, forecasting, and profit analysis.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Purchased food and cultivated strong vendor relationships.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Increased staff efficiency through regular training sessions and performance evaluations.
Product Developer
Neoblends LLC
06.2018 - 11.2021
- Enhanced product usability by conducting thorough market research and identifying consumer needs.
- Developed innovative products for increased customer satisfaction and market share growth.
- Prepared periodic reports on purchasing activities, budget expenditures, inventory levels and supply shortages.
- Conducted market research to determine appropriate pricing.
International Trade Specialist
GNC Live Well
02.2016 - 03.2018
- Request suppliers for certificates of origin and manufacturer affidavits, prepare and verify international shipping documentation, support special projects that relate to international trade compliance
- Analyze and interpret import regulations and maintain current knowledge of changes
- Resolve customs issues relating to the clearance of goods/merchandise by working daily with brokers and other related logistics providers
- Developed effective negotiation strategies for complex trade deals, resulting in increased profits.
International Trade Specialist
Danroduri
06.2011 - 02.2016
- Reviewing commercial documents and information for import-export compliance, processing documents for Ecuadorian Customs clearance and entry for the importation into Ecuador
- Analyzed foreign markets and identified potential opportunities for expanding business operations abroad.
- Coordinated shipments with freight forwarders and other service providers.
- Evaluated trade opportunities and risks, providing optimal recommendations to management for strategic decision making.
Server
Di Fiore Marquet Cafe
04.2007 - 12.2010
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Master of Science - Financial Technology
Keiser University
Fort Lauderdale, FL03.2025
Bachelor of Arts in Business Administration -
Keiser University
Fort Lauderdale, FL03.2021
Bachelor of Science - Law (Pre-Law)
Universidad Ecotec
Samborondon, Ecuador11.2014
Skills
- Customer Service
- Conflict Resolution
- Vendor Relations
- Inventory Management
- Ordering Supplies
- Budget Management
- Cost Control
- Purchasing
- Team Leadership
- Payroll Administration
- POS Terminal Operation
- Sales and Marketing
Timeline
Food and Beverage Supervisor
Soboba Casino Resort
01.2024 - Current
Food and Beverage Assistant Manager
Pechanga Resort & Casino
08.2022 - 07.2023
Product Developer
Neoblends LLC
06.2018 - 11.2021
International Trade Specialist
GNC Live Well
02.2016 - 03.2018
International Trade Specialist
Danroduri
06.2011 - 02.2016
Server
Di Fiore Marquet Cafe
04.2007 - 12.2010
Master of Science - Financial Technology
Keiser University
Bachelor of Arts in Business Administration -
Keiser University
Bachelor of Science - Law (Pre-Law)
Universidad Ecotec
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