Richard Wagner
Server/Bartender
Portland,OR
Summary
Service oriented with over 15 years of experience in customer services of very different settings. Excellent communication and time management skills. Handles tasks with accuracy and efficiency. Success in building rapport with customers and advancing company goals through the delivery of world-class service. Goal-oriented and dedicated to high levels of customer satisfaction and meeting aggressive business and personal goals.
Core Qualifications: Multitasker - Detail Oriented - Communication - Leadership - Teamwork
Overview
4
4
years of professional experience
Work History
Server
Sabai
Eugene, OR
08.2021 - 12.2022
- Provide excellent table service to 50+ patrons per shift by maintaining knowledge of all menu items, including beverages and wines , and make appropriate recommendations upon request
- Anticipate guests needs and, ascertain satisfaction, and respond urgently to guest concerns and requests
- Perform all opening, closing and shift change duties to ensure restaurant functions effectively
- Focus on speed of service to ensure each guest experience is executed in 90 minutes or less.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Bartender Server
SkyBar at Hyatt Place Eugene
Eugene, OR
01.2020 - 08.2021
- Greet guests and take food and beverage orders
- Mix alcoholic and non-alcoholic drinks, including hotel specialty cocktails
- Set up, close, clean and maintain the bar area
- Collect payments for tabs and balance cash receipts at end of shift
- Monitor customers’ intake and prohibit sale of alcohol to intoxicated patrons
- Responsible for training all new hires to company’s expectations of performance
Bartender Server
Pandita
Eugene, OR
06.2019 - 07.2020
- Maintained knowledge of menu items, assisted guests with selections and suggested additional items to increase sales
- Mix all drinks based on the serving sizes as outlined in the company manual to keep drink costs at a minimum
- Kept bar area clean in accordance with the company’s guidelines as well as the requirements of the local health department
- Developed an efficient work pace that kept the customers at the bar and in the dining room satisfied at all time
- Accurately totaled, processed and collected payments from guests using the point-of-sale system
Education
High School Diploma -
North Central High School
OLCC Service Permit (2019) Food Handlers Permit (2022 - undefined
Skills
High-volume dining
undefinedTimeline
Server
Sabai
08.2021 - 12.2022
Bartender Server
SkyBar at Hyatt Place Eugene
01.2020 - 08.2021
Bartender Server
Pandita
06.2019 - 07.2020
High School Diploma -
North Central High School
OLCC Service Permit (2019) Food Handlers Permit (2022 - undefined
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