RICHARD WAREHAM
Wilmington,NC
Summary
Operations and sales leader with P&L responsibility across waste management, logistics, and environmental services. Known for reviving underperforming operations through stronger teams, tighter processes, and client growth, with results that include double-digit revenue growth, margin gains, and expanded service offerings.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Chief Operating Officer
SR&R Environmental, Inc.
Wilmington, NC
01.2017 - Current
- Hired as Vice President of Operations; promoted to COO within six months to revive a 25-year-old company with stagnant growth and low morale.
- Drove average annual double digit revenue growth since 2018.
- Launched new service lines, including roll-off truck services and rentals, frac tank rentals, vacuum box rentals, dry ice blasting, and fuel polishing, enhancing revenue and margins.
- Replaced hire-fast, fire-fast culture with find, train and empower model, rebuilding morale and fostering a team-based organization that achieved record returns.
- Opened new branch, overseeing site selection, hiring, and equipment acquisition, leading it to a successful first year.
- Negotiated contracts placing employees on site at manufacturing and distribution centers to manage waste end to end, including inventory control, packaging, transportation and disposal.
Business Development Manager / Regional Estimator, Midwest Region
SWS Environmental Services
Charlotte, NC
01.2015 - 01.2017
- Secured and expanded national accounts, including Daimler/Freightliner, Kinder Morgan, Charlotte Pipe and Foundry, Nestlé, Schneider, Frito-Lay, Ingersoll Rand, Smithfield Foods, Duke Energy, General Electric, and Coca-Cola.
- Worked with account and service center managers to more than double sales in the first year within the Midwest service region.
- Coached service center managers on sales growth, customer retention, and scheduling to enhance capacity and profit margins.
- Developed quotes and presentations that emphasized value-added services tailored to clients' specific challenges.
- Trained crews in best practices to achieve 100% customer satisfaction ratings.
Field Services Manager
Heritage Crystal-Clean
Concord, NC
01.2012 - 01.2015
- Increased sales by 45% and won 30 new clients through hands-on, client-centered selling.
- Raised profit margins from 7% to 28% by focusing on client and employee relationships.
- Transformed business with poor satisfaction ratings and declining sales by enhancing service quality and managing hazardous and non-hazardous waste transportation.
- Implemented online client and employee satisfaction surveys and tailored customer service plans, enhancing satisfaction ratings and streamlining service delivery.
- Improved strategic planning, project management and budget-variance reporting.
- Lowered staff turnover and elevated morale by fostering relational leadership and promoting open communication.
Manager
A&D Environmental
High Point / Charlotte, NC
01.2009 - 01.2012
- Launched and expanded dry ice blasting division, managing sales, marketing, estimating, and project delivery to increase market presence.
- Oversaw daily operations, marketing and business development at Rock Hill facility, leading special projects up to $1M while supervising teams of 3 to 10.
- Led the on-site team in Biloxi, MS for the Deepwater Horizon spill response.
- Reduced expenses through vendor negotiations, overtime management, and cost identification; increased revenue with targeted marketing that secured new accounts.
Managing Partner
Carolina Transportation Systems
Concord, NC
01.2004 - 01.2009
- Grew from zero sales and one truck to $3M in sales, 14 trucks and 35 employees within two years. Continued strong sales growth in each year of operation.
- Won New Agent of the Year and the Gold Agent Award (2005, top 1% of agencies); ranked in the top 10% overall for five consecutive years.
- Developed and implemented performance metrics for 3,000+ carriers, enhancing ROI and improving customer service.
- Acted as agent for Arpin Van Lines and Wheaton Van Lines, managing operations including financials, accounting, sales, logistics, negotiations, and customer service.
- Achieved 100% compliance across insurance, OSHA, DOT, and FMCSA requirements.
Vice President
All American Relocation
Charlotte, NC
01.1999 - 01.2004
- Mayflower Van Lines affiliate. Directed all divisions, 80+ employees and 125 vehicles in Raleigh, then led the company's first expansion into Charlotte.
- Generated $2.4M in first-year Charlotte revenue and sustained 25% annual growth; branch ranked among the fastest-growing in the Mayflower organization (2001–2004).
- Qualified company for government bids, securing contracts with military, GSA, and North Carolina state.
- Contributed to budget management, sales strategy, pricing, and profitability analysis, resulting in recognition as top overall employee (2002).
- Directed construction of 75,000 sq. ft. warehouse and managed relocation, enhancing operational capacity.
Education
Master of Business Administration -
University of Northwestern Ohio
Lima, OHBachelor of Science - Finance
University of North Carolina at Wilmington
Bachelor of Science - Management
University of North Carolina at Wilmington
Skills
- Strategic Planning P&L Management Sales Growth Business Operations Budget & Cost Control Cost Accounting & Financial Analysis Process Improvement Turnaround Initiatives Project Management Client Relations Team Building & Leadership Logistics & Compliance
- P&L management
- Budget forecasting
- KPI reporting
- Risk Management
Personal Information
Title: Chief Operating Officer | Operations, Sales & Logistics Executive
Certification
USCG Licensed Master Captain with Towing Endorsement | Class A CDL | 40-Hour HAZWOPER | Hazardous Waste Certified | HAZCOM | DOT Regulations | DOT Drug and Alcohol Reasonable Suspicion | Coursework: OSHA, Sales, Coaching and Team Building, Intermediate Excel
Accomplishments
- Revenue growth: led SR&R Environmental to consistently average double digit annual revenue growth with the best year rate of 75%, since 2018 after being promoted from VP of Operations to COO within six months.
- Profit turnaround: profit margins rose from 7% to 28%, and sales grew by 45% at Crystal-Clean Heritage while reducing employee turnover.
- Start-up growth: built Carolina Transportation Systems from zero sales and one truck to $3M, 14 trucks and 35 employees in two years; named New Agent of the Year and Gold Agent (top 1% of agencies), 2005.
Timeline
Chief Operating Officer
SR&R Environmental, Inc.
01.2017 - Current
Business Development Manager / Regional Estimator, Midwest Region
SWS Environmental Services
01.2015 - 01.2017
Field Services Manager
Heritage Crystal-Clean
01.2012 - 01.2015
Manager
A&D Environmental
01.2009 - 01.2012
Managing Partner
Carolina Transportation Systems
01.2004 - 01.2009
Vice President
All American Relocation
01.1999 - 01.2004
Master of Business Administration -
University of Northwestern Ohio
Bachelor of Science - Finance
University of North Carolina at Wilmington
Bachelor of Science - Management
University of North Carolina at Wilmington