Richard Weaver
Somerville,Tennessee
Summary
Dedicated Service Technician with a proven track record at Windows USA, excelling in installation and repair. Renowned for exceptional customer service and attention to detail, consistently achieving high client satisfaction. Skilled in troubleshooting and preventive maintenance, ensuring equipment operates efficiently while adhering to safety protocols. Punctual and reliable, committed to delivering outstanding results.
Overview
13
13
years of professional experience
Work History
Service Technician
Windows USA
01.2023 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
Field Service Tech/Warehouse Worker
Clarkston Window and Door
01.2017 - 02.2022
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Operated hand tools and power equipment according to company safety procedures.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
Service Technician
Jeld-Wen Windows & Doors
08.2012 - 01.2017
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Education
Associate of Science - Psychology
Oakland Community College
Bloomfield Hills, MISkills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
Timeline
Service Technician
Windows USA
01.2023 - Current
Field Service Tech/Warehouse Worker
Clarkston Window and Door
01.2017 - 02.2022
Service Technician
Jeld-Wen Windows & Doors
08.2012 - 01.2017
Associate of Science - Psychology
Oakland Community College