Richard West
St Louis,MO
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 25 years of experience. Highly effective and comfortable working with people at all levels in organization. Hard-driving business leader offering skills in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
27
27
years of professional experience
Work History
Owner/Head Creative Director
RW Designs
02.2000 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Managed day-to-day business operations.
Salesperson/ Design/Marketing Assistant
Baisch And Skinner Wholesale Distributors
09.1996 - 02.2000
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Expanded customer base through targeted prospecting and networking efforts.
- Implemented effective sales strategies to maximize revenue generation.
- Organized promotional events that showcased products while driving brand awareness and generating leads.
- Worked to build relationships with customers and built potential for additional sales.
Education
No Degree - Computer Programming
Bryan Institute
St Louis, MO04.1985
Skills
- Business Management
- Budget Administration
- Labor Relations
- Staff Hiring
- Small Business Operations
- Customer Relations
- Verbal and Written Communication
- Bidding Processes
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 4 staff members.
Timeline
Owner/Head Creative Director
RW Designs
02.2000 - Current
Salesperson/ Design/Marketing Assistant
Baisch And Skinner Wholesale Distributors
09.1996 - 02.2000
No Degree - Computer Programming
Bryan Institute
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