Richard Wilcox
Hazelhurst,GA
Summary
Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
7
7
years of professional experience
Work History
Pest control Technician
Truly Nolen Pest Control
- Navigated challenging properties with ease, identifying potential access points for pests and offering recommendations for structural improvements to prevent future infestations.
- Adhered strictly to local pesticide application guidelines, minimizing environmental impact while maximizing efficacy against target pests.
- Adhered to most stringent safety procedures when applying chemicals.
- Demonstrated commitment to customer satisfaction through diligent follow-up visits, ensuring successful resolution of any lingering issues after initial treatments were completed.
- Inspecting commercial and residential properties for pests
- Eliminating pests such as rodents, termites, and bed bugs when there is an infestation
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Educated and advised customers on preventive measures to reduce pest infestations.
Commissary Clerk
Coffee Correctional Facility
Nicholls, Ga
01.2023 - Current
- Processed requests for supplies, prepared merchandise for delivery and prepared packages for delivery according to established procedures.
- Ensured proper pricing by unit marking, price scanning, or reference to price lists, and making price changes as necessary
- Enhanced store efficiency by restocking shelves promptly and accurately.
- Improved inventory management through diligent monitoring and documentation of stock levels.
- Demonstrated strong knowledge of commissary policies, assisting offenders with returns or exchanges as required.
- Elevated workplace morale and productivity by maintaining a positive attitude during high-pressure situations, motivating fellow team members to complete tasks efficiently.
- Participated in regular inventory counts, contributing to accurate record keeping and order planning processes within the commissary.
- Maximized storage space utilization, organizing backroom areas for easy access to frequently used products.
- Processed and packaged stock items for offender purchases.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Monitoring Technician
Alliance Group
Texas City, TX
07.2020 - 12.2022
- Served as a subject matter expert on various types of monitoring technologies used within the organization.
- Enhanced system performance by conducting regular monitoring and maintenance of equipment.
- Established clear communication channels between departments, facilitating timely resolution of cross-functional issues.
- Supported project teams during installation and commissioning phases, verifying that all equipment met required specifications before going live.
- Collaborated with engineers to implement new monitoring systems, improving overall operations.
- Achieved high customer satisfaction ratings by providing reliable support and prompt issue resolution to end-users experiencing technical difficulties.
- Provided training to team members on proper use of monitoring tools, increasing proficiency across the department.
Automotive Parts Specialist
O'Rileys Auto Parts
La Marque, TX
03.2017 - 10.2020
- Enhanced sales performance with personalized customer service and in-depth knowledge of products.
- Issued parts to technicians to complete customers' repairs.
- Coordinated special orders for hard-to-find or unique items, resulting in increased revenue opportunities.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Improved customer satisfaction by providing expert advice on automotive parts and their applications.
- Assisted customers in identifying the correct parts for their vehicles, ensuring optimal performance and reduced returns.
- Provided technical support to customers regarding installation or troubleshooting of automotive parts issues.
Education
Diploma -
Southwest High School
Jacksonville, NC06.2014
Skills
- Dependable and reliable
- Pest Removal
- Safety Protocols
- Chemicals handling
- Equipment Maintenance
- Data Entry
- Shelf Stocking
- Software Installation
- System monitoring
- Vehicle diagnostics
- Warranty Administration
- Parts Cataloging
Timeline
Commissary Clerk
Coffee Correctional Facility
01.2023 - Current
Monitoring Technician
Alliance Group
07.2020 - 12.2022
Automotive Parts Specialist
O'Rileys Auto Parts
03.2017 - 10.2020
Pest control Technician
Truly Nolen Pest Control
Diploma -
Southwest High School