Richard Wilson
CVS Pharmacy
Lenexa,KS
18
years of professional experience
Results-driven Lead Pharmacy Technician with strong problem-solving capabilities and a focus on compliance. Expertise in prescription processing and order verification contributes to operational efficiency and enhanced customer satisfaction.
Work History
Lead Pharmacy Technician
18 Years 3 Months- Trained and mentored junior technicians on medication dispensing and inventory management.
- Managed pharmacy technician schedules, aligning resources with peak service demands to minimize wait times.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
High School Diploma
Skills
Problem-solving skills
Order verification
Prescription processing
HIPAA
Insurance verification
Insurance billing
Team collaboration
Staff development
FDA and HIPAA compliance
Point of sale systems proficiency
Data entry
Resolving complaints
Customer service
Certified pharmacy technician
Insurance processing
Timeline
Lead Pharmacy Technician
CVS Pharmacy
05.2008 - CurrentRead More
Shawnee Mission Northwest
High School Diploma
Read More