Audrey Wilson
Blaine,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Lead Med Tech
Sapphire Health Services
Bellingham , WA
04.2026 - Current
- Maintained accurate records of patient information and test results.
- Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
- Observed and recorded vital signs and reported changes to physicians or nurses.
- Monitored patients for medical changes and reviewed and revised care plans accordingly.
- Monitored resident responses to medications and reported observations to nursing staff.
- Documented medication administration accurately in electronic health records.
- Followed safety protocols during medication handling and administration procedures.
- Ensured proper tracking of inventory to maintain adequate stock levels.
- Adhered to all safety and infection control precautions and regulations.
- Reported safety hazards to supervisors, removing risk and promoting workplace safety.
- Provided instruction to patients regarding proper specimen collection techniques.
- Protected patients and employees by adhering to infection-control and hazardous waste policies.
- Labeled specimens accurately according to established protocols.
- Participated in continuing education courses related to medical technology advances.
- Provided medical technology information by answering questions and requests.
- Administered prescribed medications to residents in accordance with care plans.
Lead Caregiver
Sapphire Health Services
Bellingham , WA
07.2025 - Current
- Assisted clients with bathing, dressing, and personal care tasks to ensure comfort.
- Assisted clients with daily living activities and personal hygiene.
- Engaged clients in social and recreational activities for mental stimulation.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Provided companionship and emotional support to enhance client well-being
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Maintained clean and safe living environments for clients at all times.
- Documented care activities and updated client records accurately.
- Followed care plans to ensure consistent support for individual client needs.
- Improved patient outlook and daily living through compassionate care.
- Washed and sanitized clothing and bedding to reduce risk of infection.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental, or behavioral conditions and injuries and reported to management.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Followed care plan and directions to administer medications.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed safe lifting and transferring techniques to transport residents.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Reported concerns to nurse supervisor to promote optimal care.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Facilitated communication between clients and loved ones by transcribing messages and conveying verbal exchanges.
- Facilitated communication between clients and loved ones by transcribing messages and conveying verbal exchanges.
- Supervised daily care activities for residents in a compassionate environment.
- Trained new staff on caregiving best practices and company protocols.
- Worked with people who have memory lost, I.e dementia, Alzheimer’s, Parkinson’s
- Helped redirect people who have dementia, Alzheimer’s and Parkinson’s.
Caregiver
Consumer Direct Care Network
Everett, Washington
09.2022 - Current
- Developed individualized care plans tailored to client needs and preferences.
- Monitored client health, reporting significant changes to medical professionals.
- Coordinated transportation for clients to medical appointments and social events.
- Provided companionship and emotional support to enhance overall client well-being.
- Maintained accurate records of client progress and service delivery documentation.
- Ensured a safe and clean environment by adhering to health regulations.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Laundered clothing and bedding to prevent infection.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Provided daily personal care and support for individuals with special needs, Dementia, Memory loss.
Leasing Agent
Indigo Real Estate
Bellingham, Washington
09.2024 - 07.2025
- Prepared lease agreements and ensured compliance with local regulations.
- Conducted property tours and answered inquiries from potential tenants.
- Assisted clients in selecting properties that met their needs and budget.
- Provided excellent customer service to enhance tenant satisfaction levels.
- Maintained detailed records of tenant applications and leasing activities.
- Processed applications by conducting background checks and verifying references.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Resolved tenant complaints regarding maintenance or other issues in a timely manner.
- Collaborated with maintenance teams to address tenant concerns promptly.
- Escalated critical issues to property manager to deliver immediate resolution.
- Maintained a professional attitude when dealing with difficult situations or customers.
- Maintained accurate records of all tenant leases, payments, and occupancy status.
- Monitored rent collection activities and pursued delinquent accounts.
- Ensured potential tenants met rental eligibility requirements to maintain compliance. by following the company's verification process.
- Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
- Assisted in preparing legal documents such as eviction notices.
- Coordinated repairs and scheduled regular maintenance on rental units.
- Collected security deposits from new tenants.
- Managed multiple projects simultaneously while meeting deadlines.
Case Manager
Opportunity Council
Bellingham, Washington
10.2022 - 09.2024
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Assessed client needs and developed personalized service plans.
- Developed individualized care plans incorporating client and family input to address specific needs.
- Monitored client progress and adjusted plans.
- Coordinated resources and services for diverse client populations.
- Facilitated effective communication between clients and community service providers to ensure coordinated care.
- Collaborated with multidisciplinary teams to enhance client outcomes.
- Documented client interactions and maintained accurate case files.
- Counseled clients on available resources within the community that could help meet their needs.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Provided referrals to appropriate health care providers or other community resources.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Conducted home visits to assess the safety of living environments for clients.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Helped individuals understand and navigate eligibility requirements for benefits.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Transitioned clients to different providers based on progress or needs.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Organized group activities to provide socialization opportunities for clients.
- Developed and maintained relationships with community resources and service providers.
- Identified barriers to client success and created targeted strategies to facilitate progress.
- Conducted initial assessments to determine client eligibility for programs and services.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Utilized case management software and databases for efficient information tracking.
- Consulted with staff on resolution of complex service issues.
- Spoke to community groups to explain and interpret purposes, programs, and policies.
Office Manager
Lakeway Real Estate
Bellingham, Washington
09.2018 - 10.2022
- Coordinated schedules and meetings for team members and clients to optimize time management and collaboration.
- Supervised administrative staff, enhancing workflow and ensuring alignment with organizational goals.
- Managed front desk operations, greeting visitors and directing inquiries to appropriate personnel for efficient guest experience.
- Managed office supplies and inventory for efficient daily operations.
- Assisted in onboarding new employees and training staff members.
- Communicated with vendors to ensure timely procurement of services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Coded daily invoices to ensure accurate financial records.
- Created spreadsheets in Excel to track data such as vacation requests, sick days.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Researched and prepared reports required by management or governmental agencies.
Education
High School Diploma -
Bellingham High School
Bellingham, WA06-2022
Some College (No Degree) - Social Services
Whatcom Community College
Bellingham, WASkills
- Medication administration
- Electronic health records
- Data management
- Clinical documentation
- Case documentation
- Specimen collection
- Infection control
- Safety adherence
- Regulatory compliance
- Patient assessments
- Client support
- Resource coordination
- Crisis management
- Time management
- Attention to detail
- Team collaboration
- Team leadership
- Needs assessment
- Risk evaluation
- Empathy development
- Medical terminology
- Team collaboration
- Inventory management
- Risk evaluation
Certification
- Home Care Aid
- CPR and First Aid
- Food Handlers Permit
Committee's
Chronic Disease committee:
- Focused on preventable complications from Diabetes and Chronic Obstructive Pulmonary disease
- Focused on residents with Dementia. Redirection. Elopement control. Managing sundowner moments . Incorporating residents with dementia in activities to prevent isolation
Infection control committee:
- Focused on preventing spread of infections year round.
- Focused on informing residents, staff and outside providers/family the importance's of avoiding the spread of infections.
Timeline
Lead Med Tech
Sapphire Health Services
04.2026 - Current
Lead Caregiver
Sapphire Health Services
07.2025 - Current
Leasing Agent
Indigo Real Estate
09.2024 - 07.2025
Case Manager
Opportunity Council
10.2022 - 09.2024
Caregiver
Consumer Direct Care Network
09.2022 - Current
Office Manager
Lakeway Real Estate
09.2018 - 10.2022
High School Diploma -
Bellingham High School
Some College (No Degree) - Social Services
Whatcom Community College