Richard Windsor
Austin,TX
Summary
Support program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities.
Overview
22
22
years of professional experience
Work History
Program Specialist IV
Health and Human Services Commission
Austin, Texas
08.2024 - 01.2025
- Handled initial, renewal, and miscellaneous applications for home health service organizations.
- Addressed customer inquiries through email and telephone.
Program Specialist III
Texas Department of Licensing & Regulation
Austin, TX
02.2020 - 08.2024
- Managed contract between TDLR and Strides Youth Services as OEP/COP vendor, ensuring compliance and effective communication.
- Monitored multiple Dynamics email boxes to ensure effective communication and timely customer resolution.
- Collaborated with management to communicate all statute changes and ensure compliance with program requirements.
- Gathered and submitted annual reports into VERSA and Neudocs, ensuring accurate record-keeping and adherence to agency policies.
Embedded Service Representative
Texas Department Of Licensing And Regulation
Austin, TX
12.2016 - 02.2020
- Assisted customers via phone and email with inquiries about state statutes, ensuring accurate and timely responses.
- Provided technical support and guidance to customers, enhancing their understanding and ability to address future questions independently.
- Collaborated with team leads and management to implement policy changes, maintaining adherence to agency core values and operational goals.
- Adhered to TDLR Personnel Policies, supporting team spirit and offering constructive ideas to maintain agency and division operations.
Operations Supervisor
Harte Hanks
Austin, TX
02.2014 - 12.2016
- Managed daily expectations and provided support to on-phone staff, ensuring optimal assistance to callers.
- Conducted weekly training sessions, including statistical analysis during one-on-ones, to enhance customer service techniques.
- Assisted in onboarding new agents and updating training materials, ensuring comprehensive and current information.
- Developed performance standards, approved leave requests, and managed timesheets to maintain operational efficiency.
Manager
Rooster Andrews Sporting Goods
Austin, TX
09.2002 - 02.2014
- Developed and approved work schedules, prioritized workloads, and managed leave requests to ensure efficient operations.
- Established performance standards, conducted performance appraisals, and provided ongoing feedback to enhance staff productivity.
- Interviewed, hired, and mentored new staff, ensuring professional development opportunities and administering corrective action plans when necessary.
Education
Some College (No Degree) - Undeclared
Austin Community College
Austin, TXSkills
- Group and individual instruction
- Performance assessments
- Skill building
- Skill development
- Promotional planning
- Onsite tours
- Staff evaluation
- Team oversight
- Generating schedules
- Strategic planning
- Process improvements
- Training coordination
- Program management
Affiliations
- Tennis, college football
Custom
- Microsoft Office Suite including Word, Outlook, Teams, Dynamics, Excel
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceCompany CulturePaid time offStock Options / Equity / Profit Sharing401k matchPaid sick leaveHealthcare benefitsTimeline
Program Specialist IV
Health and Human Services Commission
08.2024 - 01.2025
Program Specialist III
Texas Department of Licensing & Regulation
02.2020 - 08.2024
Embedded Service Representative
Texas Department Of Licensing And Regulation
12.2016 - 02.2020
Operations Supervisor
Harte Hanks
02.2014 - 12.2016
Manager
Rooster Andrews Sporting Goods
09.2002 - 02.2014
Some College (No Degree) - Undeclared
Austin Community College
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