Richard Wirth
Galt,CA
Summary
Personable and dedicated service advisor with over 30 years of experience as a service advisor. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Service Advisor
Mercedes-Benz of Stockton
Stockton, CA
12.2021 - Current
- Assisted customers with vehicle maintenance inquiries and service recommendations.
- Coordinated scheduling for vehicle inspections and service appointments efficiently.
- Communicated service updates to clients, ensuring transparency and understanding.
- Provided detailed explanations of repair needs and service options to customers.
- Managed customer feedback to enhance satisfaction and improve service processes.
- Collaborated with technicians to streamline workflow and enhance service delivery.
- Promptly responded to customer inquiries via phone, email or in person.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Resolved customer complaints in an efficient and courteous manner.
Service Advisor
Infiniti of elk Grove
Elk Grove, CA
07.2018 - 12.2021
- Explained amount for expected services and provided detailed answers to customer questions.
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Handle telephone inquiries regarding appointments and work in process.
- Assisted customers with vehicle maintenance inquiries and service recommendations.
- Communicated service updates to clients, ensuring transparency and understanding.
- Provided detailed explanations of repair needs and service options to customers.
Service Advisor
Mercedes-Benz of Fairfield
Fairfield, CA
01.2016 - 06.2018
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Handled telephone inquiries regarding appointments and work in process.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Supervised monetary transactions and changes while coordinating logistics to verify service dates.
- Immediately escalated incidents to remain compliant with company's standard procedures and processes.
- Consulted with clients to outline options and obtain permission to proceed with service.
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
Service Advisor
Mercedes-Benz of Modesto
Nodesto, CA
01.2014 - 01.2018
- Explained amount for expected services and provided detailed answers to customer questions.
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Handled telephone inquiries regarding appointments and work in process.
- Documented and scoped actions taken to resolve issues after service calls.
- Immediately escalated incidents to remain compliant with company's standard procedures and processes.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
Service Advisor
Folsom Chevrolet
Folsom, CA
01.2012 - 01.2014
- Explained amount for expected services and provided detailed answers to customer questions.
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Handled telephone inquiries regarding appointments and work in process.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Documented and scoped actions taken to resolve issues after service calls.
- Immediately escalated incidents to remain compliant with company's standard procedures and processes.
Education
Some College (No Degree) - Automotive Technology
Cosumnes River College
Sacramento, CASkills
- Knowledgeable with Kaarma
- Knowledgeable with both Reynolds and Reynolds and CDK
- 30 years service advisor experience
- Mercedes Benz Certified
- Have been to Mercedes Benz Brand Immersion
- Excellent communication skills
- Excellent trouble shooting skills
- Extensive experience with extended warranty companies
- Mechanical background
Timeline
Service Advisor
Mercedes-Benz of Stockton
12.2021 - Current
Service Advisor
Infiniti of elk Grove
07.2018 - 12.2021
Service Advisor
Mercedes-Benz of Fairfield
01.2016 - 06.2018
Service Advisor
Mercedes-Benz of Modesto
01.2014 - 01.2018
Service Advisor
Folsom Chevrolet
01.2012 - 01.2014
Some College (No Degree) - Automotive Technology
Cosumnes River College