Richard Yentes
FEI/Thermo Fisher Scientific
Jacksonville,Fl
37
years of professional experience
Good skills, aptitude and training in Mechanical and Electronic troubleshooting. A good degree of competency in Digital electronics. Quick grasp of new procedures and process. Works well with people, and will present an excellent image of a company. Strong ability to work with minimal supervision, very reliable.
Field service professional with proven track record in managing and optimizing field operations. Strong focus on team collaboration and adapting to changing needs to achieve objectives. Skilled in troubleshooting, customer service, and operational efficiency. Reliable leader with results-driven mindset, known for fostering teamwork and ensuring high performance standards.
Experienced with managing field service operations and leading diverse teams to success. Utilizes strong problem-solving skills and effective communication to ensure high-quality service delivery. Track record of fostering teamwork and adapting to dynamic operational needs.
Work History
Field Service supervisor
2 Years 6 Months- Oversaw daily field service operations for 9 FSEs, approved expense reports, and scheduled training sessions.
- January 2023 to current
- Supervised field service engineers, coordinating installation, maintenance, and repair activities for analytical instrumentation.
- Tracked service cases, parts usage, and work orders in CRM and ERP systems.
- Resolved escalations by prioritizing customer issues and dispatching technicians to site.
Remote Service Engineer
1 Year 3 Months- Assisted customers via phone for Thermo Fisher services nationwide
- October 2021 to Jan 2023
- Installed analytical instruments and verified system performance for laboratory customers.
- Diagnosed equipment faults and restored functionality through targeted troubleshooting.
- Performed preventive maintenance, calibration, and routine service checks.
TEM Field service supervisor
1 Year 3 Months- Having 12 FSE’s that report to me
- July 2020 to October 2021
FSE
9 Years 10 Months- Been to Eindhoven for company service training
- September 2010 to July 2020
- Covering service calls in Virginia, and DC and Maryland
Field service engineer
1 Year- Primary covering Virginia and Maryland working on robotic medical equipment
3 Years
- Perform the maintenance and emergency functions within 7 by 12 on call compressed shift. Repair and install of automation equipment that pneumatic controls solenoid valves, PC interface controls. Troubleshoot mechanical and electrical failures down to component level by reading schematics or mechanical drawings. Installation and configuration servers, workstations, and interfaces by the use of 10 base networks. Worked with co-workers in product upgrades and modifications. Responded to fab issues by communicating with other engineers and participated in escalation conference calls. Applied diagnostic techniques for quick repairs. Used training and experience to identify process, software or hardware related system problems. Complied with all customer safety procedures and consistently valued safety. Worked all overtime and requested all training available for tool set.
1 Year
- Hired as Site Manager for a year long tool evaluation at Micron CDE 300 backside etch, worked with set-up crews with install schedule to meet Microns time line. Worked with Japanese engineers in establishing a training system for the USA engineers. Trained Micron personnel and after not meeting Micron’s process requirements, coordinate with move-out crews.
6 Months
- Factory trained to troubleshoot and repair of CVD tools at Micron in Manassas,VA Worked on shift work with team under the supervision of a lead and reported to a business unit manager. Utilized PM calls and customer training to reinforce positive company and product image.
2 Years
- CD-SEM Metrology Division, Assistant East Coast Manager Maintained and repaired TOPCON CD-SEM Machines. On call for Micron Semiconductor in Manassas Va. Trained all technicians and was first call for all service calls. Shibatec took over for Topcon Technologies on 10-1-2001
- Shibatec
Assistant Site Manager
5 Years- Worked with main design group in creating service manuals for all employees and was used as service guideline. In charge of all tool installs and maintenance. Worked with Topcon Japan in future tool orders for USA. First call for all technicians during their call shift. Responsible for tool at ASTC-Fishkill NY IBM Facility
Field Service Engineer
7 Years- Troubleshoot down to component level for many tool types all while covering 38 states. Installed, maintained and repaired Topcon TEM/SEM analytical ultra-high resolution electron microscopes. Ensured fast on-site response time for customer problems. Utilized PM calls and customer training to reinforce positive company and product image Provided telephone assistance and diagnostics. Assisted with set-up and take-down of equipment at trade shows. Kept management informed with timely service reports, site surveys, inventories, expense accounts, and customer information. Trained other service technicians, assisted sales department.
Education
Associate degree - Electronic Technology
1989 Grad.
1980 Grad.
Skills
Safety meetings
Customer service management
Scheduling jobs
Managing service operations
Timeline
Field Service supervisor
FEI/Thermo Fisher Scientific
01.2023 - 07.2025Read More
Remote Service Engineer
Thermofisher
10.2021 - 01.2023Read More
TEM Field service supervisor
07.2020 - 10.2021Read More
FSE
09.2010 - 07.2020Read More
Field service engineer
Qiagen
09.2009 - 09.2010Read More
Applied Materials-DR SEM Vision with FIB
03.2006 - 03.2009Read More
Shibatec
07.2005 - 07.2006Read More
Tokyo Electron
01.2005 - 07.2005Read More
01.2001 - 01.2003Read More
Assistant Site Manager
Topcon Technologies, Inc.
01.1996 - 01.2001Read More
Field Service Engineer
Topcon Technologies, Inc.
01.1989 - 01.1996Read More
Merced High School
Read More
Condie Junior College
Associate degree from Electronic Technology
Read More