Richard Zimel
Fredonia,WI
Summary
Hard working individual, proven to be very good with communication and problem solving skills, Driven to provide the best quality work possible, Does not shy away from a problem or a situation that needs attention and works toward finding corrective action needed.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Driver/Field Service Technician
Property Loss management
West Bend, Wisconsin
01.2024 - 04.2025
- Loaded and unloaded merchandise efficiently to meet demanding route targets.
- Assisted in loading and unloading vehicles to ensure safe transport of goods.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Performed basic maintenance tasks such as checking oil levels, tire pressure.
Call Center Agent
ComplianceMate
Lawrenceville, GA
03.2022 - 01.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Managed high-volume of outbound customer calls.
- Maintained strong call control and quickly worked through scripts to address problems.
- Documented customer inquiries and feedback and entered any comments the customer had in company database.
CNC Machinist
Keystone Staffing
Fredonia, WI
08.2021 - 10.2021
- Observed machines for proper functioning and made adjustments to meet specifications and complete work orders on-time and under budget.
Cashier
Exxon Mobil
Fredonia, WI
08.2017 - 07.2021
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and all touchable surfaces to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
Elderly Caregiver
Forest Haven Nursing & Rehabilitation Center
Fredonia, WI
03.2015 - 05.2017
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Improved patient outlook and daily living through compassionate care.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Tracked and reported clients' progress based on observations and conversations.
- Cooked all meals in the Kitchen and maintained all food safety requirements, as well as sanitation.
Education
GED -
Elgin Community College
Elgin, ILSome College (No Degree) -
Crystal Lake South High School
Crystal Lake Skills
- Schematics reading
- Machine calibration
- Parts fabrication
- Tooling and fixture install
- Positive communication skills
- Work ethic
- Safety procedures
- Site assessment
- Problem solving
- Hand and power tool operation
- Painting techniques
- Containment zone knowledge
Accomplishments
- Efficiently machined small and large parts to tolerances of .001 or less.
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the month for outstanding performance and team contributions.
- Completed many home and commercial projects with outstanding feedback back from clients.
Certification
- Licensed Liquor - 2021
- Fire safety Certification
- First Aid Certification
- ServSafe Certification
Timeline
Driver/Field Service Technician
Property Loss management
01.2024 - 04.2025
Call Center Agent
ComplianceMate
03.2022 - 01.2023
CNC Machinist
Keystone Staffing
08.2021 - 10.2021
Cashier
Exxon Mobil
08.2017 - 07.2021
Elderly Caregiver
Forest Haven Nursing & Rehabilitation Center
03.2015 - 05.2017
GED -
Elgin Community College
Some College (No Degree) -
Crystal Lake South High School