Richard A. Bitman
Port Saint Lucie,FL
Summary
High performing retail Selling manager with 25+ years of experience of luxury retail, management, merchandising, Artistry, and business acumen. Results focused professional seeking an opportunity for personal & professional growth as well as expertise, knowledge, and direction to lead a successful team. Quickly learns and masters’ new concepts to effectively embrace company culture and strategies. Accomplished Real Estate Agent skilled at evaluating and marketing investment properties through large scale open houses. Expertly analyzes comparable property, short sale and foreclosure statistics to realize clients' best possible financial return. Well-developed network of real estate professionals, mortgage lenders and inspectors.
Seasoned Experience Manager with robust background in managing customer experience, leading teams and executing strategic initiatives. Known for strong leadership skills, ability to streamline processes and drive operational efficiency. Demonstrated success in influencing positive customer experiences and fostering team collaboration. Committed to enhancing overall business performance through improved customer satisfaction strategies.
Overview
31
31
years of professional experience
Work History
Experience Manager
Ulta Beauty Inc.
11.2024 - Current
- Developed customer engagement strategies to enhance overall experience quality.
- Coordinated team training sessions to improve service delivery standards.
- Analyzed customer feedback to identify areas for operational improvement.
- Implemented process changes to streamline workflow efficiency across departments.
- Managed vendor relationships to optimize supply chain effectiveness and reliability.
- Drafted reports outlining project progress and presented findings to senior management teams.
- Resolved escalated customer complaints in a timely manner, ensuring satisfactory outcomes.
Sales Manager
Ulta Beauty Inc.
05.2023 - 11.2024
- Led sales team in developing strategic plans to achieve revenue goals.
- Trained and mentored new sales representatives on company products and procedures.
- Analyzed market trends to identify opportunities for business growth.
- Oversaw sales forecasting and budgeting processes for accurate financial planning.
- Collaborated with marketing team to align sales strategies with promotional efforts.
Makeup Artist
Ulta Beauty Inc.
10.2022 - 05.2023
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Applied various layers of makeup to performers and customers to obtain necessary effect and look.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Demonstrated and explained use of different beauty products to educate customers.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Developed loyal following of clients by providing high-quality services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained regular client list and successfully handled walk-in customers.
- Developed loyal following of clients by providing high-quality services
- Demonstrated and explained use of different beauty products to educate customers
- Maintained regular client list and successfully handled walk-in customers
- Consulted with clients to determine their makeup preferences and styles.
Realtor/Sales Associate
The Keyes Company
01.2022 - Current
- Conducted comprehensive market analysis to identify opportunities for investors.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised clients on market conditions and property value for informed decision-making.
- Communicated with clients to understand property needs and preferences.
- Advertised client properties through websites, social media, and real estate guides.
- Negotiated, facilitated, and managed real estate transactions.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Compared recently sold area properties to determine competitive market prices.
- Maintained connections with clients to encourage repeat business and referrals.
- Presented purchase offers to sellers for consideration.
Sales Associate
Saks Fifth avenue
07.2018 - 06.2022
- Engaged with customers to build rapport and loyalty.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Consulted with businesses to supply accurate product and service information.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Achieved or exceeded company-defined sales quotas.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Set and achieved company defined sales goals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Business Manager
Bobbi Brown Cosmetics
10.2016 - 07.2018
- Opened counter; responsible for building clientele and raising brand awareness: Source/follow up on clients, relationship building, word of mouth, and repeat clients
- Employee sourcing, training, and development
- Plan/execute in store and outsourced events
- Responsible for completing and coaching to DBR; effective strategizing with AE and store team.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained new employees on proper protocols and customer service standards.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted with hiring process and training of new employees.
Business Manager
Sisley Cosmetics
01.2015 - 09.2016
- Responsible for achieving sales plan through events, outsourcing, and clienteling
- Built client relationships to ensure counter growth; partnered with other departments to build clientele
- Built successful sample campaign through effective consultations and follow ups
- Communicated stock concerns, processed damages, and strategized with
- AE and store team to grow business
- Achieved 100% of sales goal in 2015, already achieve 2016 sales plan when left position.
- Assisted with hiring process and training of new employees.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
Account Coordinator
Lancôme Cosmetics
10.2013 - 01.2015
- Planned and executed store events and National Artist events
- Recruited/interviewed/trained new beauty advisors
- Conducted management meetings to go over business, events, and team
- Reported to AE with progress and opportunities; helped facilitate seasonal trainings.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Updated internal databases with account information to maintain concise, clear records.
- Asked appropriate open-ended questions to discover customers' needs and requirements.
- Assisted in developing and implementing business improvement programs to bring gradual, ongoing improvements to products, processes and services.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Facilitated weekly status reports, project documentation and client billing.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Kept high average of performance evaluations.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Salon Manager/Makeup Artist
Metro Hair Studio
05.2009 - 10.2013
- Managed salon, sourced and collaborated with vendors to bring in top lines and increase market share
- Recruited/interviewed/trained new employees; wrote schedule, booked appointments, bookkeeping/payroll, customer service
- Makeup applications, skin care demonstrations, clienteling and relationship building.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Managed cash flow, business transactions, banking, and accounting processes.
- Scheduled employees to maintain adequate coverage during business hours.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Prepared annual budgets with controls to prevent overages.
- Handled employee scheduling and coverage needs during business hours.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Organized promotions to boost makeup and skin care sales, achieving 67% growth in revenues.
- Maintained general appointment calendar and set shift schedules.
- Sourced high-quality and trending hair care products for salon, placing orders with suppliers.
- Cross-sold and up-sold new haircare products, increasing earnings 23% per month.
Product Specialist/Makeup Artist
Neiman Marcus
04.2005 - 05.2009
- Responsible for achieving sales plan through events, outsourcing, and clienteling
- Plan, promote, and execute events in store and outsourced to build business
- Built strong clientele to ensure counter growth.
- Trained and provided coaching to 9 junior team members.
- Liaised between customers and manufacturing to design new product.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Assisted with demonstrations for makeup to showcase functionality.
Regional Sales Representative; Makeup Artist
Fresh Inc
05.2002 - 04.2005
- Responsible for achieving sales plan through events, outsourcing, and
- Planned, promoted, and executed events in store and outsourced to build business; at counter sales and artistry, team selling
- Trained new accounts; followed up with store associates on education and product knowledge: set goals, implemented incentives, collaborated on interesting events to grow business
- Reported to and collaborated with AE to grow accounts and brand love
- Surpassed sales goals year over year
- Additional work history available upon request.
- Set up appointments with potential and current customers to promote new products and services.
- Demonstrated products and specific features at customer locations and special events.
- Networked at events and by phone to expand business profits and revenues.
- Conducted on-site product demonstrations to highlight features, answer customer questions, and redirect concerns toward positive aspects.
- Created sales objectives, prepared quotas and designed effective sales plans to drive business goals.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Attended trade shows, conferences and seminars to promote skincare and makeup and develop new business opportunities.
- Set up calendar with customer birthdays and other special events for personal touch.
- Boosted brand awareness, implemented promotional campaigns, and employed sales tactics as part of territory development.
- Led educational training seminars and product demonstrations.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Implemented marketing strategies and techniques, increasing revenue, and customer satisfaction.
- Developed and implemented sales strategies to increase revenue.
- Established new customer accounts through perseverance, dedicated cold calling and exceptional service.
National Make-up Artist
Trish McEvoy Ltd
01.1995 - 10.2002
- I have been in the cosmetics industry for more than twenty years with various responsibilities:
- I have traveled internationally with Trish McEvoy on her PA team
- I helped to train Trish's techniques for the season, followed up on bookings and set up, and made sales plan
- Worked in a coordinator capacity (regional sales rep) for Fresh where I trained on product knowledge, planned events, made sales plan, and kept up with stock needs
- Worked in a coordinator capacity for Lancôme Dillard's accounts where I helped to train on product knowledge, planned and executed events designed to grow market share, recruited, and interviewed potential candidates, and recapped business with Account Executive
- Answered phone calls and emails to schedule client appointments.
- Applied makeup in accordance with clothing style.
- Used cosmetic techniques and processes to beautify face and body in traditional or mobile settings.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Maintained regular client list and successfully handled walk-in customers.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Trained new cosmetologists on makeup and skincare products and techniques.
- Applied various layers of makeup to performers and customers to obtain necessary effect and look.
- Scheduled onsite and offsite makeup appointments for clientele.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Professionally applied makeup to clients for proms, weddings, and special occasions.
- Demonstrated and explained use of different beauty products to educate customers.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Taught master classes to inspire potential makeup artists or help people expand knowledge and skills.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed loyal following of clients by providing high-quality services.
Education
Make up artistry and fashion course. -
The Art Institute of America
Fort Lauderdale, FL07.1999
AOS - Culinary Arts/Restaurant Management
The Culinary Institute of America
Hyde Park, NY10.1990
Skills
- Skin care Specialist
- Fragrance Certified
- Coaching
- Clienteling
- Make up Artist
- Customer service
- Closing Sales
- Marketing and Advertising
- Recruiting Clients
- Excellent Teamwork
- New Client Acquisition
- Digital Marketing
- Selling Skills
- Makeup Application
- Loyalty Programs
- Display Arrangements
- Sales Expertise
- Time Management
- Beauty Trends
- Product Demonstration
- Merchandise Restocking
- New Product Tracking
- Beauty Routine Advice
- Event Promotion
- Adaptability and Flexibility
- Team Collaboration
- Sales Coordination
- Counter Management
- Excellent Written and Verbal Communication
- Merchandising and Display
- Meeting Sales Goals
- Positive Customer Engagement
- Planogram Execution
- Retail Metrics and Goals
- Merchandise Receiving and Handling
- Building Customer Loyalty
- Goal-Driven
- Customer engagement
Timeline
Experience Manager
Ulta Beauty Inc.
11.2024 - Current
Sales Manager
Ulta Beauty Inc.
05.2023 - 11.2024
Makeup Artist
Ulta Beauty Inc.
10.2022 - 05.2023
Realtor/Sales Associate
The Keyes Company
01.2022 - Current
Sales Associate
Saks Fifth avenue
07.2018 - 06.2022
Business Manager
Bobbi Brown Cosmetics
10.2016 - 07.2018
Business Manager
Sisley Cosmetics
01.2015 - 09.2016
Account Coordinator
Lancôme Cosmetics
10.2013 - 01.2015
Salon Manager/Makeup Artist
Metro Hair Studio
05.2009 - 10.2013
Product Specialist/Makeup Artist
Neiman Marcus
04.2005 - 05.2009
Regional Sales Representative; Makeup Artist
Fresh Inc
05.2002 - 04.2005
National Make-up Artist
Trish McEvoy Ltd
01.1995 - 10.2002
Make up artistry and fashion course. -
The Art Institute of America
AOS - Culinary Arts/Restaurant Management
The Culinary Institute of America