Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

Richarda Lanier

Montgomery,AL

Summary

Motivated customer service professional with proven record of building dynamic relationships and retaining clients. Highly effective in coaching peers while demonstrating exemplary communication skills.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate

T-Mobile
02.2023 - Current


  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Collect payments from customers and post payments to their accounts.
  • Educate customers to appropriate merchandise.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Mobile Expert

Metro by T-Mobile
05.2021 - 01.2023
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Increased customer satisfaction by providing expert advice on mobile devices and plans.

Education

Bachelor of Science - Criminal Justice

Auburn University At Montgomery
Montgomery
12.2025

Skills

  • Customer Service
  • Teamwork
  • Teamwork and Collaboration
  • Problem-Solving
  • Customer Assistance
  • Product Knowledge

Activities

E.A.T. South Volunteer, 10/01/21, Planted food for the community. Helped take care of the garden. Help gardeners clean and feed the animals.

Timeline

Retail Sales Associate

T-Mobile
02.2023 - Current

Mobile Expert

Metro by T-Mobile
05.2021 - 01.2023

Bachelor of Science - Criminal Justice

Auburn University At Montgomery

Similar Profiles

CREATE PROFILE
Richarda Lanier