Richard A. Viera
West Palm Beach,FL
Summary
Meticulously organized Parts Salesman with comprehensive knowledge of thousands of automotive, heavy duty, and agricultural parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity.
Overview
8
8
years of professional experience
Work History
Parts Sales Associate
Napleton's Northlake Autopark CDJR/Hyundai/Genesis
Lake Park, FL
09.2020 - Current
- Assisted customers in finding appropriate parts promptly.
- Ordered parts from various distributors to fulfill demands.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
- Stocked and managed stock of parts.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Generated "Guaranteed Returns"
- Returned all warranty parts requested by their manufacturer within time limits.
- Scrapped all unwanted warranty parts
- Post in orders to CDK.
Parts Manager
Napleton's Palm Beach Acura
West Palm Beach, FL
01.2019 - 09.2020
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Ordered parts for customers, repair shops and service department for use in factory and aftermarket equipment.
- Processed and reshelved return orders, checking for discrepancies, potential usage and return issue.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Wholesale Parts and Body Shop Parts
Arrigo Dodge Chrysler Jeep RAM West Palm Beach
West Palm Beach, FL
09.2017 - 01.2019
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures and entering orders into work management system.
- Developed strong relations and partnerships with multiple vendors and insurance companies to facilitate productive business dealings.
Store Manager
Performance Napa
Jupiter, FL
04.2014 - 09.2017
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
Wellington High School
Wellington, FL05.1995
Skills
- Vehicle operations knowledge
- Purchasing oversight
- Verbal and written communication
- Returns processing
- Improving customer satisfaction
- Parts ordering and management
- Inventory coordination
- Forklift Certified
Timeline
Parts Sales Associate
Napleton's Northlake Autopark CDJR/Hyundai/Genesis
09.2020 - Current
Parts Manager
Napleton's Palm Beach Acura
01.2019 - 09.2020
Wholesale Parts and Body Shop Parts
Arrigo Dodge Chrysler Jeep RAM West Palm Beach
09.2017 - 01.2019
Store Manager
Performance Napa
04.2014 - 09.2017
High School Diploma -
Wellington High School